I received my shirt only to find two black marks on it and it didn't fit. I ordered my size according to the size chart but there is no way I received a size Large. I usually wear a medium or small but wanted to make sure it fit. I couldn't even get it over my head! When I reached out to them here is what I received back:
Twinkledeals Customer Support At :03/23/2015 05:30:48 PM
Thank you for your message.
Sincerely sorry for the inconvenience.
How about I apply to return 20% of the product price to you as a partial refund?
Or Would you mind paying 70% of the product price, I will apply to resend the larger to you?
Thanks again for your patience and kind understanding.
h... Responded At :03/23/2015 09:47:48 AM
I would rather just get a larger shirt or at least replace this one since it arrived with black marks on it. If I ship it back and you do not want to replace it do I get a full refund since it arrived damaged?
winkledeals Customer Support At :03/22/2015 07:34:10 PM
Thanks for your message.
The items are in Asian size, normally run small,we have offered specific measurement is the size chart.So the size in our site will be different from that in your country.
We are so sorry about that, you can send it back to us, but you should pay for the shipping fee for the returning package by yourself, in addtion,the shipping fee won't be refunded ,the total price is much higher than the package itself, it is really not an advisable choice for you .So I suggest you to keep the package, how about we return 15% of the product price to you as a compensation? Also you can enjoy a discount in your next order, what do you think about it?
More Review Details
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
|Advertised vs Delivered|
What I liked
What I disliked
- I think its a faud company
- Quality or sizing
- Customer service is terrible
- Reason of review:
- Poor customer service
- Preferred solution:
- allow me to send back the damaged shirt that is too small at no cost to me and I receive a new shirt that fits
- Monetary loss:
- Product or service
- Review category
- Auctions and Internet Stores
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