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1.0

I was trying to get an approval from TURO so that I can rent a car for my vacation.

I emailed the support team my (non-temporary) valid California Driver license, along with a picture of myself holding it. I'm 25 with CLEAN traffic record (Not a single speeding ticket nor DUI) as well as ZERO criminal record. Thus, I have full fill all the requirements stated on their website. GUESS WHAT, I got declined.

I emailed back and ask for an explanation and they refused to release the detail of their decision.

I honestly feel disrespected as of how in the world am I not qualify for a car rental service when I have provided all the required information aside from my clean record.

TURO seriously needed to update their screening process because it is absolutely outrageous and flawed!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Northridge, California

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Guest

They did the same thing to me. Needed to rent a car for work.

I was approved by the host and they took my money. I put in for the rental Friday for a Sunday drop off at 6pm. They notified me at 1pm Sunday afternoon that I was denied and my account was closed. And they won't tell me why I was denied.

Smh... Waiting for a full refund.

It's ridiculous that they waited till the last minute to tell me. Even crazier they took my money before they actually fully approved me.

Oluchi Adx

Same experience denied no explanation no way to receive one. Even there is a reasonable explanation for the choice the absence of any explanation is inexcusable to me.

Guest

Same thing happened Ed to me. I even used turo in the past and had great reviews. Racist company

Guest
reply icon Replying to comment of Guest-1699745

Doesnโ€™t mean theyโ€™re racist. Purple sling the term around to loosely

Guest
reply icon Replying to comment of Guest-2084579

U don't know if they are racist or not. Me and my cousin put in for a rental both denied no explanation.

I have my white friend put it in and he was excepted ni problem. We don't know for sure it was because of race but it sure looks foul.

Guest

Same thing 2 me frauds i tried getaround thdy approved me but no exotic cars like turo

Guest

Same here idk why they denied me. I'm a uber driver they most be racist lol

Guest

Turo sucks they are racist and the company needs a new review process like the above there was no reason for a decline of useage of services especially since any other rental company will rent to me without a hitch.

Guest
reply icon Replying to comment of Guest-1609291

They are definitely racist

Guest

Turo SUCKS. I've tried renting multiple times, and I get denied every time without explanation.

I have decent-good credit (good enough to have a loan through BMW), a clean driving history, good insurance, and a credit based insurance score of 800. Also, at 42 years old I have NEVER made an insurance claim of any kind, so seriously WTF?

Guest

same here, but I probably know why they decline. I got a DUI and bad record driving.

Also, I created multiple accounts to have the $25 coupon discount more than once.it's okay though. I;m glad they denied it.

I'm going to save a lot of money by not renting cars and I'm going to use the money that I save to maintain my car in good conditions to drive long distances.I realized that a lot of people think that driving cars for long distances damages your car, but it doesn't. your car gets more damage by driving it on the city.

Guest

Same here and when I asked why they said they are not obligated to release and details. I'm not sure what to even think.

tania m Ukg

so I have rented cars before from turn and owners never had a problem with me the car will come back clean and better then what they dropped it off has. I had owners even gave me and my husband great reviews.

until now were getting married so we wanted a nice luxury car to rent until we got a error when trying to reserve the car. we already had got verified so we were confused of why there were asking us again for our license n etc. so we submit documents once again. we get a email saying we both got declined ?!

but wanted me to submit documents like MY PERSONAL PASSPORT , BILLS AND EVEN MY TAXES!!!!! what type of scamming company needs those personal stuff to verify you when you already took a pictures next to your own face with your license and card?? only scamming companies that are wanting to sell your info . I had even gave them the benefit and uploaded the rest of the documents they wanted to be still denied!!!

makes 0 sense this people needs to be shut down and won't disclose anything of why I got denied !! its all a scam do not trust turo if anyone has been a victim to them please contact me this people need to be shut down I even got scammed outside the website and they never reported or shut down the guy posting cars on it !

Darcell Zep
reply icon Replying to comment of tania m Ukg

I have the exact same situation! Provided all the information requested and even paid for an MVR to submit demonstrating an absolute clean record.

Been going back and forth with support as to why when I submitted all the information it was still denied. I agree this needs to be stopped.

Guest

Same thing happened to me, they are rude when you ask them why?

I am a 50 year old professional man!!

Stay away from Turo!!!!!

Guest

Report them to the BEtter business bureau they have to give you a explanation. They did the same to me

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