Albany, Georgia
0 comments
Not resolved

I bought a couch, love seat and chair from Turner furniture.All the cushions are coming apart.

See picture. They want me to pay $49.95 just to look at them. Terrible customer service.

The furniture cost me around $1,200. It is going to cost me at least $300 to have them repaired.

I first brought them back to the store. I was told the service department would contact me. They would need to take pictures. I offered to email them picts but they wanted to take their own.

The service department called me and informed me of the charge. Again I offered to bring them into the store or to send pictures using email.

Regardless I would have to pay a $49.95 service fee just for them to look at them.I also learned they no longer use the supplier of because apparently they have had this problem before.

Review about: Couch Loveseat And Chair.

I didn't like: Terrible customer service.

Review #833091 is a subjective opinion of a user.

1.2
Price Affordability
Staff
Product or Service Quality
Reliability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Customer service
Value for money
Website
PRODUCT OR SERVICE
Sofa
Reason of Review / Monetary Loss Poor customer service / $300
Preferred solution I would like the Turner Furniture to preferrably replace or at least repair the cushions.

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