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Original review updated by user Apr 15, 2023

As an ex consultant who has been in TW on and off for decades.

There had always been a small element of dishonest consultants trying to rip off the system and take advantage of customers to get free products themselves. This reflected badly on those of us who were running our businesses legitimately and was before people had to be interviewed before signing up.

Warranty Claims in NZ offered free shipping so consultants were "upgrading" their old stock keeping the new replacement and giving the company a bad name, but it was actually consultants abusing the system at the customers expense.

When they offer to do warranty, sometimes they were giving the customer an old replacement and keeping the new one for themself.

If you have any issues with warranty you can contact customercare@***.com and ask for help. This is not a New Zealand contact address and these are the people responsible for helping customers.

User's recommendation: Don't trust consultants who offer to do an order or claim through their account. They are probably trying to claim rewards or get rid of old stock using warranty claims to you can keeping the new thing plus getting free shipping.

Preferred solution: Warn others.

Tupperware New Zealand Pros: Online buying.

Tupperware New Zealand Cons: Warranty not working.

Location: 47 The Concourse, Auckland, North Island 0610, New Zealand

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