TSB Phone Numbers and Emails

Customer Service:

  • +44 188 760 4999
    Aberfeldy, United Kingdom
  • +44 203 284 1581
    Credit Card (Abroad)
  • +44 345 835 3846
    Credit Card (United Kingdom)
  • +44 800 111 4166
    Existing Loan
  • +44 145 289 0225
    Existing Mortgage (Abroad)
  • +44 345 835 3380
    Existing Mortgage (United Kingdom)
  • +44 345 901 3147
    Home Insurance
  • +44 208 478 5976
    Ilford, United Kingdom
  • +44 203 284 1577
    Internet Banking (Abroad)
  • +44 345 835 3844
    Internet Banking (United Kingdom)
  • +44 345 835 3861
    New Loan
  • +44 207 481 2567
    Report A Lost Or Stolen Card (Abroad)
  • +44 800 015 0030
    Report A Lost Or Stolen Card (United Kingdom)
  • +44 191 320 9996
    South Shields, United Kingdom
  • +44 173 328 6350
    Textphone (Abroad)
  • +44 345 835 3843
    Textphone (United Kingdom)
  • +44 345 975 8758
    United Kingdom

Report Fraud:

  • +44 173 328 6355
  • +44 800 023 4113
    United Kingdom

General Info:

  • +44 203 284 1575


  • +44 207 003 9369
    Press Inquiries
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TSB Emails:

Privacy Inquiries
Report Fraud
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TSB Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • TSB Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    79% phone 21% email
  • The best phone number to call TSB is 441887604999. 55% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday.

  • People call TSB mainly because of cards, account, payments and charges.

View full overview ›

How to Contact TSB?

How to Contact TSB?

The TSB contact number for customer service inquiries is +44-0345-975-8758. You can call this helpline for general information about the company’s services and existing account queries. The International TSB phone number for customer support is +44-0203-284-1575. If you have questions regarding your Credit Card, dial +44-0345-835-3846. Customers from abroad can request information about credit cards at +44-0203-284-1581. The potential clients can learn about Loan at +44-0345-835-3861. Existing customers can reach the company representatives on Loan inquiries at +44-0800-111-4166. To report a lost or stolen card, call +44-0800-015-0030. For questions concerning new mortgages, contact the Help Center at +44-0800-056-1088. You can discuss the existing mortgage matters at +44-0345-835-3380.

The TSB email address for customer service-related matters is not specified on the official website. However, you can use the online forms on the Contact Us page to get in touch with the company’s Help Center. Select the topic that corresponds best to your inquiry and complete the form with the required information and details of your issue. The customer care team will contact you to provide information or offer ways to resolve the problem as soon as they investigate your case. The TSB email for the Privacy Policy questions and Data Protection requests is privacy@tsb.co.uk. If you receive suspicious emails, report the incident and forward the message to emailscams@tsb.co.uk.

The TSB headquarters mailing address is TSB Bank plc, Henry Duncan House, 120, George Street, Edinburgh, Scotland EH2 4LH, United Kingdom. You can send official correspondence and documentation to this office. The TSB customer service team is ready to handle consumers’ concerns, complaints, and suggestions sent to this address. If you have questions regarding the Privacy Policy, mail them to The Data Rights Team, Ariel House, 2138 Coventry Road, Sheldon, Birmingham B26 3JW, United Kingdom. The TSB address for press-related inquiries is TSB Media Relations, 20 Gresham Street, London EC2V 7JE, United Kingdom.
To find the company’s office in your area, use the Branch Locator on the TSB website.

The TSB hours for general phone support are daily from 8 a.m. to 8 p.m. local time. If you need to report a lost or stolen card or suspect you have become a victim of fraud, you can call the Help Center 24/7. The lines for existing mortgages are open Monday to Friday from 8:30 a.m. to 7 p.m. local time. New clients can reach the support team about Mortgages between 8 a.m. and 8 p.m. on weekdays and from 9 a.m. to 2 p.m. on Saturdays. The Loan queries can be discussed Monday to Friday from 8 a.m. to 6 p.m. local time. The TSB live chat hours are Monday to Friday from 8 a.m. to 5:30 p.m. local time. The SignVideo Service is operational from 8 a.m. to 6 p.m. local time on weekdays. You can also contact the company’s team via social media from 7 a.m. to 10 p.m. on weekdays and between 8 a.m. and 10 p.m. on weekends.

You can access the TSB chat service from the official website. Scroll the homepage down and find the Contact Us option. Click the Callback or Chat Online button and provide the required information to start the session. The live Help Center operator is ready to provide information and help you solve your issue Monday to Friday between 8 a.m. and 5:30 p.m. local time.
You can also chat with the customer support agent via the app. Open the TBS Mobile Banking app on your mobile device, tap the menu icon, and select the Chat to Us option. Type your question, and the customer care agent will find the answer.

PissedConsumer Club

Contact Information

TSB Website:

TSB Help Center:

Corporate Office Address:

TSB Bank plc
Henry Duncan House, 120 George Street
Edinburgh, Scotland EH2 4LH
United Kingdom

Other Info (opening hours):


Monday - Sunday: 8:00am - 8:00pm

Mailing Addresses:

TSB Media Relations

20 Gresham Street

London EC2V 7JE

United Kingdom

The Data Rights Team

Ariel House

2138 Coventry Road


Birmingham B26 3JW

United Kingdom

Other Locations:


Great Park Road

Almondsbury Business Park

Bristol BS32 4QQ

United Kingdom

Princess House

Princess Way

Swansea SA1 3LW

United Kingdom

4 Athenaeum Street


Sunderland SR1 1QZ

United Kingdom

More contact details

TSB Rating Based on 6 Reviews

Rating details

more details
Value for money
Billing Practices

Rating stats

Rating trend

Summary of TSB Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TSB?

Cards Question:

  • “Machine kept card”
  • “Lost of card”
  • “PIN number”

Payments and Charges Question:

  • “Fraud”
  • “Transaction?”

Account Question:

  • “My bank account”
  • “Need a balance”
  • “My bank account to be closed”

Product/ Service Question:

  • “Can't rest user I'd prob access online banking”
  • “Problems getting app to work”

Request for Information Question:

  • “Appointment for my daughter to open account”

Other Question:

  • “Online banking”
  • “Talk a;out overdraft”
  • “Transfer money”

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