Contact TSB Customer Service

The TSB email address for customer service-related matters is not specified on the official website. However, you can use the online forms on the Contact Us page to get in touch with the company’s Help Center. Select the topic that corresponds best to your inquiry and complete the form with the required information and details of your issue. The customer care team will contact you to provide information or offer ways to resolve the problem as soon as they investigate your case. The TSB email for the Privacy Policy questions and Data Protection requests is privacy@tsb.co.uk. If you receive suspicious emails, report the incident and forward the message to emailscams@tsb.co.uk.

The TSB headquarters mailing address is TSB Bank plc, Henry Duncan House, 120, George Street, Edinburgh, Scotland EH2 4LH, United Kingdom. You can send official correspondence and documentation to this office. The TSB customer service team is ready to handle consumers’ concerns, complaints, and suggestions sent to this address. If you have questions regarding the Privacy Policy, mail them to The Data Rights Team, Ariel House, 2138 Coventry Road, Sheldon, Birmingham B26 3JW, United Kingdom. The TSB address for press-related inquiries is TSB Media Relations, 20 Gresham Street, London EC2V 7JE, United Kingdom.
To find the company’s office in your area, use the Branch Locator on the TSB website.

The TSB hours for general phone support are daily from 8 a.m. to 8 p.m. local time. If you need to report a lost or stolen card or suspect you have become a victim of fraud, you can call the Help Center 24/7. The lines for existing mortgages are open Monday to Friday from 8:30 a.m. to 7 p.m. local time. New clients can reach the support team about Mortgages between 8 a.m. and 8 p.m. on weekdays and from 9 a.m. to 2 p.m. on Saturdays. The Loan queries can be discussed Monday to Friday from 8 a.m. to 6 p.m. local time. The TSB live chat hours are Monday to Friday from 8 a.m. to 5:30 p.m. local time. The SignVideo Service is operational from 8 a.m. to 6 p.m. local time on weekdays. You can also contact the company’s team via social media from 7 a.m. to 10 p.m. on weekdays and between 8 a.m. and 10 p.m. on weekends.

You can access the TSB chat service from the official website. Scroll the homepage down and find the Contact Us option. Click the Callback or Chat Online button and provide the required information to start the session. The live Help Center operator is ready to provide information and help you solve your issue Monday to Friday between 8 a.m. and 5:30 p.m. local time.
You can also chat with the customer support agent via the app. Open the TBS Mobile Banking app on your mobile device, tap the menu icon, and select the Chat to Us option. Type your question, and the customer care agent will find the answer.