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Contact TSB Customer Service

How to Reach a Person at TSB

Verified Contact Information
  • +44 345 975 8758
    United Kingdom

Customer Service:

  • +44 188 760 4999
    Aberfeldy, United Kingdom
  • +44 203 284 1581
    Credit Card (Abroad)
  • +44 345 835 3846
    Credit Card (United Kingdom)
  • +44 800 111 4166
    Existing Loan
  • +44 145 289 0225
    Existing Mortgage (Abroad)
  • +44 345 835 3380
    Existing Mortgage (United Kingdom)
  • +44 345 901 3147
    Home Insurance
  • +44 208 478 5976
    Ilford, United Kingdom
  • +44 203 284 1577
    Internet Banking (Abroad)
  • +44 345 835 3844
    Internet Banking (United Kingdom)
  • +44 345 835 3861
    New Loan
  • +44 207 481 2567
    Report A Lost Or Stolen Card (Abroad)
  • +44 800 015 0030
    Report A Lost Or Stolen Card (United Kingdom)
  • +44 191 320 9996
    South Shields, United Kingdom
  • +44 173 328 6350
    Textphone (Abroad)
  • +44 345 835 3843
    Textphone (United Kingdom)

Report Fraud:

  • +44 173 328 6355
    Abroad
  • +44 800 023 4113
    United Kingdom

General Info:

  • +44 203 284 1575
    Abroad

Media:

  • +44 207 003 9369
    Press Inquiries
Send Message

TSB Emails:

Legal
Privacy Inquiries
Report Fraud

TSB Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular TSB Phone Number
+44 188 760 4999
Most Popular TSB Email Address
privacy@tsb.co.uk
Issue Resolution Rate
Low (8% reported full resolution)
Contact Method Distribution
82% phone, 18% email
Common Reasons for Contact
Cards, account, payments and charges
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact TSB?

How to Contact TSB?

The TSB contact number for customer service inquiries is +44-345-975-8758. You can call this helpline for general information about the company’s services and existing account queries. The International TSB phone number for customer support is +44-203-284-1575. If you have questions regarding your Credit Card, dial +44-345-835-3846. Customers from abroad can request information about credit cards at +44-203-284-1581. The potential clients can learn about Loan at +44-345-835-3861. Existing customers can reach the company representatives on Loan inquiries at +44-800-111-4166. To report a lost or stolen card, call +44-0800-015-0030. For questions concerning new mortgages, contact the Help Center at +44-800-056-1088. You can discuss the existing mortgage matters at +44-345-835-3380.

The TSB email address for customer service-related matters is not specified on the official website. However, you can use the online forms on the Contact Us page to get in touch with the company’s Help Center. Select the topic that corresponds best to your inquiry and complete the form with the required information and details of your issue. The customer care team will contact you to provide information or offer ways to resolve the problem as soon as they investigate your case. The TSB email for the Privacy Policy questions and Data Protection requests is privacy@tsb.co.uk. If you receive suspicious emails, report the incident and forward the message to emailscams@tsb.co.uk.

The TSB headquarters mailing address is TSB Bank plc, Henry Duncan House, 120, George Street, Edinburgh, Scotland EH2 4LH, United Kingdom. You can send official correspondence and documentation to this office. The TSB customer service team is ready to handle consumers’ concerns, complaints, and suggestions sent to this address. If you have questions regarding the Privacy Policy, mail them to The Data Rights Team, Ariel House, 2138 Coventry Road, Sheldon, Birmingham B26 3JW, United Kingdom. The TSB address for press-related inquiries is TSB Media Relations, 20 Gresham Street, London EC2V 7JE, United Kingdom.
To find the company’s office in your area, use the Branch Locator on the TSB website.

The TSB hours for general phone support are daily from 8 a.m. to 8 p.m. local time. If you need to report a lost or stolen card or suspect you have become a victim of fraud, you can call the Help Center 24/7. The lines for existing mortgages are open Monday to Friday from 8:30 a.m. to 7 p.m. local time. New clients can reach the support team about Mortgages between 8 a.m. and 8 p.m. on weekdays and from 9 a.m. to 2 p.m. on Saturdays. The Loan queries can be discussed Monday to Friday from 8 a.m. to 6 p.m. local time. The TSB live chat hours are Monday to Friday from 8 a.m. to 5:30 p.m. local time. The SignVideo Service is operational from 8 a.m. to 6 p.m. local time on weekdays. You can also contact the company’s team via social media from 7 a.m. to 10 p.m. on weekdays and between 8 a.m. and 10 p.m. on weekends.

You can access the TSB chat service from the official website. Scroll the homepage down and find the Contact Us option. Click the Callback or Chat Online button and provide the required information to start the session. The live Help Center operator is ready to provide information and help you solve your issue Monday to Friday between 8 a.m. and 5:30 p.m. local time.
You can also chat with the customer support agent via the app. Open the TBS Mobile Banking app on your mobile device, tap the menu icon, and select the Chat to Us option. Type your question, and the customer care agent will find the answer.

PissedConsumer Club

Contact Information

TSB Website:

TSB Help Center:

Corporate Office Address:

TSB Bank plc
Henry Duncan House, 120 George Street
Edinburgh, Scotland EH2 4LH
United Kingdom

Other Info (opening hours):

Hours:

Monday - Sunday: 8:00am - 8:00pm


Mailing Addresses:

TSB Media Relations

20 Gresham Street

London EC2V 7JE

United Kingdom


The Data Rights Team

Ariel House

2138 Coventry Road

Sheldon

Birmingham B26 3JW

United Kingdom


Other Locations:

Keypoint

Great Park Road

Almondsbury Business Park

Bristol BS32 4QQ

United Kingdom


Princess House

Princess Way

Swansea SA1 3LW

United Kingdom


4 Athenaeum Street

Sunniside

Sunderland SR1 1QZ

United Kingdom

More contact details

Summary of TSB Customer Service Calls

45 TOTAL
CALLS
00:00 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TSB?

Cards Question:

  • “Unblock a card”
  • “Lost card”
  • “Machine kept card”

Account Question:

  • “Closing account”
  • “Abaout me balance”
  • “My bank account”

Payments and Charges Question:

  • “Payment”
  • “Won't let me make a payment”
  • “Fraud”

Product/ Service Question:

  • “Difficulty in setting up a standing order”
  • “Can't rest user I'd prob access online banking”
  • “Problems getting app to work”

Request for Information Question:

  • “Enquiry”
  • “Appointment for my daughter to open account”

Other Question:

  • “Shorted me”
  • “To report someone using my address”
  • “Rectification”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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