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Purchased med fridge for our Christmas storage on the 9th Dec. Had it for just over week and it wasn't chilling ice box and not working to its full capacity went through number emails 33 in total.

with photos as requested waiting for emails back took a lengthy time. (Cutting a very long story short.) They arranged for pick up had their technician look at it. Email back a reply it was working fine. We definitely know it wasn't but it became our word against theirs.

Total we payed for this was $265 + $80 delivery Because we felt we were out of district customers we couldn't even go to tsb to see if they were telling us the truth. We definitely know it wasn't working properly. Ended up buying another one else where. Same size Wow you noticed the difference.

We know are correct but as said our word against theirs. At the end they called it change of mind so we only got back $219 of what we payed for. This wasn't change of mind as would have keeped it had it been working fine.

Very disappointed with tsb and frustrated with the out come. Have keeped all emails and photos if required to read

User's recommendation: Think twice buying off tsb and go local.

Monetary Loss: $126.

Preferred solution: Full refund.

Location: Waipukurau, Hawkes Bay

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