Truvy Phone Numbers and Emails

Toll-Free Number:

  • (855) 213-8788
Send Message

Customer Service:

  • (801) 281-7420

Truvy Emails:

Customer Service
compliance@truvy.com
Is this your business?

How to Contact Truvy Customer Service?

Most Popular Number:

(855) 213-8788
Total calls: 391 Issues resolved: 22 Last call: Mar 27, 2024

What Is the Truvy Phone Number?

Truvy customer service provides multiple contact numbers for its customers to seek professional assistance from their customer service providers via phone calls. For general inquiries, the toll-free phone number is 1-855-213-8788, and for more specific help, customer service is available at 1-801-281-7420.

The company also offers an additional feature of WhatsApp messaging at the Truvy customer service number +1 385-503-4628, providing an alternative communication channel. Truvy aims to cater to diverse customer preferences. However, customer service is available from Monday to Friday. For telephonic assistance, their business hours are between 8:00 AM and 8:00 PM MST, and on Saturday, they are between 6:00 AM and 8:00 PM. Individuals can also send queries via email from Monday to Friday. The email support can be accessed at support@truvy.com from 6:00 AM to 12:AM (MST) during weekdays.

How Do I Contact Truvy Customer Service via the Website?

To contact Truvy customer service via the website, head to the Truvy website. In the Contact Us section, you will find various numbers for contacting the support team at different locations. Moreover, another option is to fill out the form by selecting your inquiry type, WhatsApp options, and numbers to call. You can also browse through the FAQs on the website to seek quick assistance regarding your concerns. The website-based mode helps Truvy customers register queries in emergencies or circumstances when no direct conversations can be connected via phone calls to the company`s customer service.

Can I Contact Truvy Support via Live Chat?

Other than using the various Truvy contact numbers, customers can access live support via its website. Visit the Truvy website and click on the yellow chat icon at the bottom right corner of the page. Here, you will find the virtual assistant. It can help you with general concerns such as order status, password reset, and canceling a subscription/order. If you wish to initiate a live Truvy chat, you can also request to chat with a live agent via the virtual assistant. The chat with a live agent can be scheduled between 8:00 AM to 8:00 PM (MST). Contacting the customer care team and getting prompt replies to their questions is convenient.

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Contact Information

Truvy Website:

Truvy Help Center:

Corporate Office Address:

Truvy, LLC
172 East 14075 South
Draper, Utah 84020
United States

Other Info (opening hours):

Business Hours:

Monday - Friday:

Via Text, Email: 6:00AM-12:00AM (MST)

Via Phone, Chat: 8:00AM-8:00PM (MST)

Saturday: 6:00AM-8:00PM

More contact details

Truvy Customer Service Reviews

2.2 / 5
Poor
Day Jfo
Ticked off customers
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I would have given no stars if I had the option the person I dealt with was rude and argumentative and had poor customer service skills!!

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Rebecca O Sdf
New email address

Finally got hold of customer service today and she was able to update my account. I had few questions about the new products.

She answered all of my very clearly.

I was able to understand all of my questions.
She was excellent customer service representative. Truvy is great to have her as an employee.

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How Good is Truvy's Customer Service?

Defne Sdu
Defne Sdu
Feels Disappointed | Feb 05, 2024

Me he tratado de comunicar cn servicio al cliente pq yo cancele mi cuenta y aun así siguen sacandome dinero estoy molesta

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Gala Opx
Gala Opx
Feels Satisfied | Jan 25, 2024

Good customer service

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Yusra Vsr
Yusra Vsr
Feels Satisfied | Jan 18, 2024

She was very pleasant & resolved my issue in minutes

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Liz S Enc
Liz S Enc
Feels Satisfied | Sep 30, 2023

Excellent!

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Cruzito Mqn
Cruzito Mqn
Feels Disappointed | Jul 31, 2023

If my order is it gonna always give me this much trouble and then I’m gonna stop ordering

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Zayd Cfx
Zayd Cfx
Feels Satisfied | Apr 26, 2023

It was great they had me all tooken care of in about five minutes.

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Summary of Truvy Customer Service Calls

626 TOTAL
CALLS
02:08 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Truvy?

Activation/ Cancellation Question:

  • “Cancelar orden #8904682 y suscripción”
  • “Cancel”
  • “Cancel subscriptions”

Shipping and Delivery Question:

  • “Delay a shipment”
  • “Never received product”
  • “Haven't gotten my order”

Request for Information Question:

  • “I need to speak to a representative”
  • “Order status”
  • “I want to talk to somebody about ordering”

Payments and Charges Question:

  • “Stop payment”
  • “I got charged”
  • “Order with new debit”

Product/ Service Question:

  • “Can't access website”
  • “Product inquiry”
  • “Product issue”

Account Question:

  • “Can not log into account”
  • “Cant sign in”
  • “To *** cacel membership”

Refund Question:

  • “Need refund”
  • “Refund”
  • “My money back”

Return/ Replace Question:

  • “Returns”
  • “Need to change my card info”
  • “To change my order”

Cards Question:

  • “Updating credit card”
  • “Card”
  • “Different card needed”

Staff Question:

  • “Customer service”

Other Question:

  • “Precios”
  • “Reclamo”
  • “To get a order placed”

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