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Contact TruHearing Customer Service

TruHearing Phone Numbers and Emails

Toll-Free Number:

  • (800) 334-1807
Call customer service
Send Message

Customer Service:

  • (844) 235-0595
    Health Plans/Benefit Administrators
  • (855) 286-0550
    Provider Outreach
  • (866) 581-9462
    Provider Support
  • (866) 581-9464

Legal:

  • (866) 961-3155
    Privacy Inquiries

TruHearing Emails:

Customer Service
TruHearing App
Legal
Compliance
Is this your business?

How to Contact TruHearing?

Most Popular Number:

(800) 334-1807
author avatar
PissedConsumer Reporter

The easiest way to contact TruHearing customer service is to call its toll-free number, 1-800-334-1807. If you encounter problems getting through to the toll-free number, you can call the other general TruHearing phone number, 1-844-235-0595. Dedicated numbers include sections such as health plans and benefit administrators at 1-855-286-0550. For provider outreach, call 1-866-581-9462. Provider support can be reached at 1-866-581-9464. For inquiries about legal-related concerns and privacy issues, call 1-866-961-3155. More applicable numbers are available on the website.

If you do not want to discuss your concerns on the phone, you can contact customer service through the TruHearing email system. For inquiries about the TruHearing app, send your email to apps@sivantos.com. If you have a compliance issue, tell customer service about it by emailing compliance@truhearing.com. Legal-related matters must be directed to legal@truhearing.com. If you have other concerns, send your email to customerresponses@truhearing.com. You can expect a response from customer service within 2 to 3 working days. Please call customer service for urgent matters where an immediate response is needed.

To discuss complex concerns with a senior company representative, you can request an appointment with someone at headquarters. The TruHearing corporate office address is TruHearing, Inc., 12936 S. Frontrunner Blvd., Ste 100, Draper, Utah 84020, United States. The headquarters is located at the same address. If you cannot visit headquarters, you can write and mail a detailed letter. The mailing address is the same as the street address.

TruHearing hours of operation are Monday through Friday from 7 AM MT to 5 PM MT. Company representatives can receive calls and assist you during live chats during these hours. You can also visit any office during these hours. You can still send emails outside these hours, and customer service will respond as soon as possible during business hours.

It is easy to contact customer service via the TruHearing website. Go to the website and click on “Contact Us.” You’ll find all the relevant telephone numbers there that you can use. You can also fill out the form on your screen, indicating your concern, and submit it. Customer support will contact you as soon as possible. Alternatively, you can chat using the chat icon during live hours.

TruHearing Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • TruHearing Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    73% phone 27% email
  • The best phone number to call TruHearing is 8003341807. 73% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday and Saturday, while the shortest are on Thursday. The average call time is 3 minutes.

  • People call TruHearing mainly because of product/ service, return/ replace and website/ application.

View full overview ›
PissedConsumer Club

Contact Information

TruHearing Website:

TruHearing Help Center:

Corporate Office Address:

TruHearing, Inc.
12936 S. Frontrunner Blvd., Ste 100
Draper, Utah 84020
United States

TruHearing Rating Based on 3 Reviews

Rating details

1.0
more details
Product or Service Quality
Delivery Service
Customer service
Price Affordability

Rating stats

Rating trend

Summary of TruHearing Customer Service Calls

11 TOTAL
CALLS
03:24 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TruHearing?

Product/ Service Question:

  • “Rt device stopped working suddenly”
  • “Help connecting hearing aids to phone”

Website/ Application Question:

  • “Had to factory reset my phone and lost my app can't come to Bluetooth for my hearing aids”

Return/ Replace Question:

  • “Replacement hearing aid”

Request for Information Question:

  • “Appointment”

Other Question:

  • “Can't pair hearing aids”
  • “Need provider”
  • “Coverage”

Compare TruHearing Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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