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Contact TruHearing Customer Service

How to Reach a Person at TruHearing

Verified Contact Information

Toll-Free Number:

  • 1-800-334-1807
Call Now
Send Message

Customer Service:

  • 1-844-235-0595
    Health Plans/Benefit Administrators
  • 1-855-286-0550
    Provider Outreach
  • 1-866-581-9462
    Provider Support
  • 1-866-581-9464

Legal:

  • 1-866-961-3155
    Privacy Inquiries

Customer Service:

customerresponses@truhearing.com

Legal:

compliance@truhearing.com
Compliance
legal@truhearing.com
apps@sivantos.com
TruHearing App

TruHearing Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular TruHearing Phone Number
1 (800) 334-1807
Average Calls duration
2 minutes
Most Popular TruHearing Email Address
customerresponses@truhearing.com
Issue Resolution Rate
Low (27% reported full resolution)
TruHearing Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview

How to Contact TruHearing?

The easiest way to contact TruHearing customer service is to call its toll-free number, 1-800-334-1807. If you encounter problems getting through to the toll-free number, you can call the other general TruHearing phone number, 1-844-235-0595. Dedicated numbers include sections such as health plans and benefit administrators at 1-855-286-0550. For provider outreach, call 1-866-581-9462. Provider support can be reached at 1-866-581-9464. For inquiries about legal-related concerns and privacy issues, call 1-866-961-3155. More applicable numbers are available on the website.

If you do not want to discuss your concerns on the phone, you can contact customer service through the TruHearing email system. For inquiries about the TruHearing app, send your email to apps@sivantos.com. If you have a compliance issue, tell customer service about it by emailing compliance@truhearing.com. Legal-related matters must be directed to legal@truhearing.com. If you have other concerns, send your email to customerresponses@truhearing.com. You can expect a response from customer service within 2 to 3 working days. Please call customer service for urgent matters where an immediate response is needed.

To discuss complex concerns with a senior company representative, you can request an appointment with someone at headquarters. The TruHearing corporate office address is TruHearing, Inc., 12936 S. Frontrunner Blvd., Ste 100, Draper, Utah 84020, United States. The headquarters is located at the same address. If you cannot visit headquarters, you can write and mail a detailed letter. The mailing address is the same as the street address.

TruHearing hours of operation are Monday through Friday from 7 AM MT to 5 PM MT. Company representatives can receive calls and assist you during live chats during these hours. You can also visit any office during these hours. You can still send emails outside these hours, and customer service will respond as soon as possible during business hours.

It is easy to contact customer service via the TruHearing website. Go to the website and click on “Contact Us.” You’ll find all the relevant telephone numbers there that you can use. You can also fill out the form on your screen, indicating your concern, and submit it. Customer support will contact you as soon as possible. Alternatively, you can chat using the chat icon during live hours.

PissedConsumer Club

Contact Information

TruHearing Website:

TruHearing Help Center:

Corporate Office Address:

TruHearing, Inc.
12936 S. Frontrunner Blvd., Ste 100
Draper, Utah 84020
United States

How Customers Rate TruHearing Support?

5.0 / 5
Good

Based on 29 calls to TruHearing customer support through PissedConsumer.com and 1 survey response.

Total Calls
29
Avg Call Duration
01:31
Issues Resolved
27%

Why Customers Call TruHearing?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 31%
  • Payments and Charges 15%
  • Request for Information 15%
  • Product/ Service 12%
  • Shipping and Delivery 8%
  • Return/ Replace 8%
  • Website/ Application 8%
  • Account 4%

Customer Inquiries & Issues

31%
  • "Need supp!ies"
  • "Hearing aids"
  • "Need hearing aids"

Payments and Charges

15%
  • "Curious about need for credit card to download app"
  • "To dicuss payment"
  • "Over billed"

Request for Information

15%
  • "Time of appointment"
  • "Make an appointment"
  • "Appointment"

Product/ Service

12%
  • "The piece they goes in your ear the rubber tip was stuck in my ear how to go to urgent care it was really hard to get out I think I need something a little bid or Different ones"
  • "Rt device stopped working suddenly"
  • "Help connecting hearing aids to phone"

Shipping and Delivery

8%
  • "lost Order for Don Bell 106 NE 79th Terr Kansas City MO. 64118"
  • "Find locations"

Return/ Replace

8%
  • "Return HEARING Aids."
  • "replacement hearing aid"

Website/ Application

8%
  • "My true hearing app comes up to the home screen and that's all it'll do I can't get into the controls"
  • "Had to factory reset my phone and lost my app can't come to Bluetooth for my hearing aids"

Account

4%
  • "Need phone number for watkidville stea"

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Why You Can Trust Our Contact Information

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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