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Contact TrueFacet Customer Service

How to Reach a Person at TrueFacet

Verified Contact Information

Toll-Free Number:

  • 1-800-690-3736
Call Now
Send Message

Customer Service:

support@truefacet.com

Legal:

privacy@truefacet.com
Privacy Inquiries
press@truefacet.com
Press Inquiries

TrueFacet Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular TrueFacet Phone Number
1 (800) 690-3736
Average Calls duration
1 minute
Most Popular TrueFacet Email Address
support@truefacet.com
Issue Resolution Rate
Low (14% reported full resolution)
Contact Method Distribution
83% phone, 17% email
Common Reasons for Contact
Request for information, refund, shipping and delivery
View full overview

How to Contact TrueFacet?

The TrueFacet phone number, where you can speak with a support manager of the online store of jewelry and watches, is (800) 690-3736. This toll-free line covers a wide range of matters requiring immediate attention. It can be used to request information about the product material, ask for assistance with placing an order online, report technical issues, or find out about the company in detail. The customer support managers are ready to assist with any described matters during the following business hours: Monday through Friday from 10 a.m. to 6 p.m. EST. So, call between these times to receive prompt support.

If you prefer written communication because of the ability to detail your matter, use the following TrueFacet email: support@truefacet.com. This is where the dedicated customer service department monitors applications regarding orders, product inquiries, and general customer support. Press inquiries are accepted at press@truefacet.com, while legal matters are processed at privacy@truefacet.com. Be sure to include all necessary details in the body of your email, such as your order number, the product details, and a brief description of your matter. This is necessary to help the dedicated manager process your query quickly and prepare a meaningful response.

The company’s staff operates from the headquarters located at the following TrueFacet address: 36 West 47th St., Suite 603, New York, New York 10036, United States. In this facility, dedicated specialists manage key business operations and customer relations. If you need to visit the main office to discuss corporate-related matters, call the dedicated specialist ahead and make an appointment.

TrueFacet support is available online. To use this option, visit the official company website. In the lower-right corner of the home page, click the envelope icon to communicate with a virtual assistant via an online chat. On the “Contact” page, you’ll see more options for online communication. There, you can follow one of the emails or fill out a contact form for a detailed inquiry.

PissedConsumer Club

Contact Information

TrueFacet Website:

TrueFacet Help Center:

Corporate Office Address:

TrueFacet, LLC
36 West 47th St., Suite 603
New York, New York 10036
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 10:00AM-6:00PM (EST)

More contact details

Why Customers Call TrueFacet?

Top Reasons of Customers Calls

  • Request for Information 23%
  • Customer Inquiries & Issues 23%
  • Shipping and Delivery 15%
  • Refund 15%
  • Return/ Replace 15%
  • Staff 8%

Request for Information

23%
  • "I haven't heard anything about my return and credit"
  • "Question about a return"
  • "Check my order"

Customer Inquiries & Issues

23%
  • "Stolen ring"
  • "Could not EDIT my order"
  • "Follow up to email"

Shipping and Delivery

15%
  • "Missing item"
  • "Undelivered leggings"

Refund

15%
  • "I wrote and asked for refund, you wrote back asking for reason why, I answered and have not heard back. Since you only gave a 7 day policy, u need you to answerGail Badillo"
  • "Refund"

Return/ Replace

15%
  • "Return issues"
  • "Not taking correct discount off 2nd pair of leggings"

Staff

8%
  • "Customer service"

Compare TrueFacet Customer Service To

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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