Contact True North Customer Service

Travelers can seek assistance from the True North customer service team for questions about the ship by emailing truenorth@truenorth.com.au for True North I and truenorth2@truenorth.com.au for True North II. The True North office is available at cruise@truenorth.com.au for information, booking, and updates on its cruises. True North email support offers instant updates on bookings, itineraries, onboard activities, and other required facilities.

True North headquarters is at Shop 2/6 Carnarvon Street, PO Box 654, Broome, Western Australia 6725, Australia. The corporate office handles administrative activities and customer care services. Visitors can use the True North address to send written correspondence, reservations, or inquiries. Direct calls relating to bookings, travel, or other inquiries regarding services are best made during True North working hours.

The recommended True North hours for contacting the support team start at 9:30 AM and end at 6:30 PM. This is applicable seven days a week. For prompt assistance, it is best to call during these hours to speak with an agent. Outside these service hours, customers can browse the company’s website for information and self-help.

To locate True North online, visit the True North website and navigate to the Contact page at the bottom of the homepage. There, you will find a request form where you can input your details and leave your questions. The True North customer service team will handle your request and reply immediately. Customers should ensure that they have provided accurate contact details and a clear explanation of the problem for a quicker response.