Contact Tru Earth Customer Service
How to Reach a Person at Tru Earth
Verified Contact Information
Toll-Free Number:
-
1-888-536-4211
Business Sales:
-
+1 778 804 8751Wholesale
Business Sales:
wholesale@tru.earth
Wholesale
Customer Service:
care@tru.earth
General Info:
info@tru.earth
Tru Earth Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Tru Earth Phone Number
1 (888) 536-4211
Average Hold Time
Less than 1 minute
Average Calls duration
11 minutes
Most Popular Tru Earth Email Address
care@tru.earth
Issue Resolution Rate
Medium (40% reported full resolution)
Tru Earth Customer Service Rating
5 out of 5
Tru Earth Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Tru Earth Phone Number | 1 (888) 536-4211 |
| Average Hold Time | Less than 1 minute |
| Average Calls duration | 11 minutes |
| Most Popular Tru Earth Email Address | care@tru.earth |
| Issue Resolution Rate | Medium (40% reported full resolution) |
| Tru Earth Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 95% phone, 5% email |
| Common Reasons for Contact | Activation/ cancellation, return/ replace, shipping and delivery |
| Prepare before the call to Tru Earth | First and last name, customer id or account number or email |
Contact Information
Tru Earth Website:
Tru Earth Help Center:
Corporate Office Address:
Tru Earth Environmental Products Inc.
3210 St. Johns St.
Port Moody,
British Columbia
V3H 2C9
Canada
Other Info (opening hours):
Chief Privacy Officer
Tru Earth
607-220 Brew St.
Port Moody, BC V3H 0H6
Summary of Tru Earth Customer Service Calls
21
TOTAL
CALLS
CALLS
10:30
AVG CALL
DURATION
DURATION
40%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Tru Earth?
Shipping and Delivery Question:
- “Shipment not here”
- “I ordered online from Tru Earth and cannot receive the order because I gave you the wrong address”
- “Didn't get my 30% discount”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel and reimburse for a double charge!”
- “Want to cancel my order”
Request for Information Question:
- “Speak to rep”
- “I need to know when my order will be shipped.?”
- “Problems with my order that I am trying to put in. I need help finishing this otherwise it will not be able to send it through. Im really looking forward to trying your products”
Return/ Replace Question:
- “Change cc number”
- “Change payment”
Employment Question:
- “Job”
Account Question:
- “You are using my PayPal account without my permission”
Cards Question:
- “Help to update credit card”
Other Question:
- “Talk to sales rep”
Compare Tru Earth Customer Service To
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