Troy Bilt Phone Numbers and Emails

Toll-Free Number:

  • (800) 828-5500

Customer Service:

  • (860) 318-2507
    Order Status
  • (888) 611-6708
    Pressure Washer and Generator Inquiries

Troy Bilt Email:

Legal
Privacy Inquiries
Send Message
Is this your business?

How to Contact?

Most Popular Number:

(800) 828-5500
Total calls: 599 Issues resolved: 19 Last call: Mar 22, 2024

What Is the Troy Bilt Customer Service Phone Number?

Troy Bilt exclusively participates in handling customer queries, and providing quick solutions to its clients is the company’s topmost priority. You can use the toll-free Troy Bilt phone number 1-800-828-5500 from Monday to Friday between 8:30 AM and 5:00 PM EDT to receive quick responses from the team. The Troy Bilt service centers are closed on Saturdays.

Some other Troy Bilt customer service contact numbers assist you in collecting information about general queries like order status and generator information. To know about your order status, you can call Troy Bilt at 1-860-318-2507, and for pressure washer and generator inquiries, feel free to use Troy Bilt's phone number 1-888-611-6708 from Monday to Friday between 8 AM and 5 PM CST.

What Is the Troy Bilt Corporate Office Address?

The different Troy Bilt customer service contact numbers aid relief to its customers by providing quick solutions to their questions. However, customers have an alternate option to bring their concerns to Troy Bilt at Troy Bilt headquarters. The corporate office address of Troy Bilt is Troy-Bilt LLC, P.O. Box 368022 Cleveland, Ohio 44136, United States. There lies one more location where customers can mail their concerns to Troy Bilt. The mailing address is Attn Legal Department 5903 Grafton Road Valley City, OH 44280. Queries that need detailed discussions that are otherwise not feasible on-calls can be answered at the headquarters. Hence, by meeting the customer service providers in person, you can relay information faster and get a satisfactory response quickly.

How Can I Contact Troy Bilt Support Online via the Website?

Troy Bilt customer service provides its users with online help through the official website. The Troy Bilt website features a live chat option on the right corner of the screen to make it easier for customers to get in-hand responses. By clicking on it, initiate your chat with the live bot. The live bot features the following options: “fall cleanup, snow lowers, track your order, find a part or sale.” By clicking on any of the above-mentioned services, Troy Bilt Tech support provider will direct you to a new page with further instructions. Follow the instructions provided, and you will get your questions answered.

Alternatively, you can contact the Troy Bilt team members at 1-800- 828-5500. The suitable time to call Troy Bilt customer service at the provided numbers is Monday to Friday between 8:30 AM and 5:00 PM EST. You can start a live chat with one of Troy Bilt’s team members by clicking the chat icon.

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Contact Information

Troy Bilt Website:

Troy Bilt Help Center:

Corporate Office Address:

Troy-Bilt LLC
P.O. Box 368022
Cleveland, Ohio 44136
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:30am - 5:00pm EDT

Saturday - Sunday: Closed



Mailing Address:

Attn: Legal Department

5903 Grafton Road

Valley City, OH 44280

More contact details

Troy Bilt Rating Based on 191 Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Value for money
Price Affordability

Rating stats

Rating trend

How Good is Troy Bilt's Customer Service?

Bud Pal
Bud Pal
Feels Satisfied | Jul 14, 2023

Great

Read full quote
Marguarite Wlr
Marguarite Wlr
Feels Disappointed | May 17, 2023

Terrible, on hold for hours, and no response. Tried the chat option, and the chat would abruptly end, stating lost connection

Read full quote

Summary of Troy Bilt Customer Service Calls

752 TOTAL
CALLS
04:17 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Troy Bilt?

Product/ Service Question:

  • “Defected Weedwhacker”
  • “Damaged chipper hose”
  • “Product defect”

Request for Information Question:

  • “Order status”
  • “Question on a troy-bolt 875EX”
  • “Question on oil for a power washer Troy built 875EX”

Return/ Replace Question:

  • “My throttle cable on my zero turn 54" mower needs to be replaced”
  • “Faulty equipment, trying to return it.”
  • “Need to return apart”

Shipping and Delivery Question:

  • “In shipping hose assembly damaged”
  • “Delivery”
  • “Mis-shipped washers”

Staff Question:

  • “Poor. Customer service on the phone callls”
  • “Parts service”
  • “Can't find a service manual for my ride on tractor”

Activation/ Cancellation Question:

  • “Order cancellation”

Payments and Charges Question:

  • “Got a electric bill on my account that is not mine .. want to know why I got that bill ..”
  • “Payment”
  • “Sales transaction dispute”

Refund Question:

  • “I haven't received my refund back”
  • “Refund for returned grass catcher”

Cards Question:

  • “My card was charged 2times for part”

Other Question:

  • “Battery”
  • “Deck belt help”
  • “Trimmer attachments”

About

Related Companies

Mtd Products, Cub Cadet, Bolens, Remington Power Tools, Yard Machines

Summary

In 1937, Troy-Bilt introduced the first American-made rear tine rototiller. Troy-Bilt lawn and garden equipment is designed to last a lifetime. Troy-Bilt offers a complete selection of premium quality outdoor power equipment, including riding mowers, walk-behind mowers, tillers and cultivators, trimmers and edgers, leaf blowers, wheeled blowers, handheld blowers, chipper shredders, log splitters, snow throwers , power products, generators, haulers, and pressure washers. All the products offered by the company are available in the Lowes store chain and online. The customer service of the company is available at 1-800-269-6215 or by filling in the online form.

Troy Bilt reviews and complaints

Troy Bilt is ranked 261 out of 1834 in Equipment category

Area Served

USA

Payment Methods

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