Contact Trotec Customer Service

The Trotec email address is: info@trotec.com. Use this channel of communication for customer support and general inquiries. If you are an online media or press representative who needs additional information about the company for creating a specific material and further publication, send your inquiry to pr@trotec.de. Regarding legal-related matters, they are processed at dsm@trotec.com.

The Trotec headquarters is located in Germany at Grebbener Straße 7, Heinsberg, North Rhine-Westphalia 52525. This facility houses key departments from which various specialists perform significant operations. If you need to meet with the company’s CEO or certain specialists to discuss corporate-related matters in person, be sure to call the central office ahead to agree on the exact time of your meeting.

The Trotec customer service team is ready to accept applications and assist with various matters Monday through Friday from 9 a.m. to 5 p.m. CET. You can also submit inquiries online outside these hours. In this case, responses typically come the next business day. We recommend clarifying the company’s schedule, as it may change over time. You can do it by emailing or sending a message on one of the social media pages.

Trotec support is provided online. To use this format of communication, visit the “Contact” page. You can do it by clicking on “Contact” in the top menu of the official company’s website. On the page that opens before you, click on the “Continue” button in the “Contact form” block. This action will open a separate page where you can follow the email hyperlink or fill out a contact form designed to detail your inquiry and make it personalized.