90 views
Advanced Reviewer
Resolved
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.3

I tried to book a Vacation rental through TripAdvisor. First off the booking was $1000 more than what it said on the original page.

TripAdvisor said it was due to the owner's damage deposit that was shown on the booking page. So a price is different on the first page than on the second page. That my friends is called the old "Bait and Switch" routine. Also known as frauding a customer.

The booking came back as denied. Fine. However, TripAdvisor placed a $2900.00 hold on my credit card for the booking. A booking that was denied.

First off, why charge someone before the booking is OK? Shouldn't you find out if the owner will accept it and then do the charge? Not TripAdvisor. I the went to VBRO and I was able to get the booking.

WTH TripAdvisor? Then they said it would take 7-10 days for the charge to come off my account. Nope. I called my credit card company and they said that TripAdvisor needed to call them to cancel the charge.

Trip advisor sends me another email giving me a copy of the cancelation to give to the credit card company. I'm tired of dealing with this company. Meanwhile the Euro goes up and down and I'm sure someone is making some interest on the money that is being held from me. Don't trust TripAdvisor.

Just look up their customer service.

They don't even have a phone number for you to call if there are issues. VBRO shows it all upfront and straightforward.

Reason of review: Problems with payment.

Monetary Loss: $2927.

Preferred solution: Full refund.

TripAdvisor Cons: Preauthorization policy, Bait and switch policy.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

TripAdvisor Reviews

  1. 205 reviews
  2. 49 reviews
  3. 14 reviews
  4. 12 reviews
  5. 25 reviews
TripAdvisor reviews