Contact Trinny London Customer Service
How to Reach a Person at Trinny London
Customer Service:
-
+44 203 893 3251
Customer Service:
Media:
Trinny London Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Trinny London Phone Number | +44 203 893 3251 |
| Average Hold Time | Less than 1 minute |
| Most Popular Trinny London Email Address | hello@trinnylondon.com |
| Issue Resolution Rate | Low (1% reported full resolution) |
| Trinny London Customer Service Rating | 2 out of 5 |
| Overall Customer Sentiment | Mostly dissatisfied |
| Contact Method Distribution | 74% phone, 26% email |
| Common Reasons for Contact | Product/ service, return/ replace, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Trinny London | First and last name, email or order id or tracking number |
How to Contact Trinny London?
Contact Information
Trinny London Website:
Trinny London Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5:00pm
Trinny London Returns:
Unit 1 Polar Drive
Salfords
Surrey RH1 5HW
Other Locations:
The Studio
Ground Floor Courtyard
6 Burnsall Street
Chelsea SW3 3ST
Second floor
611 5th Ave
New York
NY 10022
United States
Summary of Trinny London Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Trinny London?
Shipping and Delivery Question:
- “Not received my order”
- “Order issue”
- “I have been waiting for my delivery for over a month I have rang the delivery service and they sre saying I must ring you for a replacement I am really disappointed in Trinny of London you have taken my money and just left me without any information”
Product/ Service Question:
- “Customer complaint”
- “I have just received two items today and have spent over £50 and was about to order an eyeshadow and I notice you are giving away for free the eyeshadow I wanted so very disappointed regards patricia whiteman”
- “Complaint”
Request for Information Question:
- “I need to talk to an agent”
- “My order no response”
- “About a product I recived”
Return/ Replace Question:
- “Incorrect item sent”
- “I have returned a product and need to be reimbursed”
- “DPD return not working”
Payments and Charges Question:
- “About the surcharge on my last for transactions”
- “Non receipt”
- “Transaction fee on credit card”
Website/ Application Question:
- “I can’t order online”
- “Unable to use website”
Activation/ Cancellation Question:
- “Cancel a booking”
Cards Question:
- “Gift cards not received”
Refund Question:
- “Refund”
Staff Question:
- “Talk to customer service”
Other Question:
- “Re order 6635-7E91-D000-OECC”
- “Having problem using my gift voucher”
- “Where us my order ?”
Compare Trinny London Customer Service To
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