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Trinny London Phone Numbers and Emails

Customer Service:

  • +44 203 893 3251
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Trinny London Emails:

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How to Contact Trinny London?

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PissedConsumer Reporter
How to Contact Trinny London?

Trinny London customer service phone number is 44 203 893 3251. The telephone number exists to get in touch with the Trinny London support team. You can clear questions and ask about the problems with deliveries and purchases. Call the telephone number to get information and communicate with the support specialists.

Trinny London email is hello@trinnylondon.com. The mailing box exists to ask questions connected to the type of cosmetics and offers for the customers. The other email is tlc@trinnylondon.com. For the pr inquiries you can turn to the mailing address pr@trinnylondon.com. The Trinny London customer service team provides answers in 2-3 days.

Trinny London address is Cambridge House, 16 High Street Saffron Walden, Essex CB10 1AX United Kingdom. This is the location of the Trinny London headquarters where the leading specialists and departments are located. To make the return, use the mailing address Unit 1 Polar Drive Salfords Surrey RH1 5HW. The other locations of the company are The Studio
Ground Floor Courtyard 6 Burnsall Street Chelsea SW3 3ST.

Trinny London hours are Monday through Friday from 9 a.m. to 5 p.m. EST. The operation time of the company can vary during the national holidays and weekends. Whether you have questions when the Trinny London support is outside of the office, use the website to find the FAQ section and information for the customers.

Trinny London website offers to review the catalogue with products. Trinny London live chat is available to find quick answers and information. Press the icon of the online chat at the right down side of the page and start messaging with the AI bot.

Trinny London Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Trinny London Customer Service is rated at 3.9 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    68% phone 32% email
  • The best phone number to call Trinny London is 442038933251.

  • The longest wait times are on Friday and Wednesday, while the shortest are on Sunday.

  • Be prepared for the call as Trinny London may ask you for the following information to identify you as a customer: order id or tracking no or first and last name.

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Contact Information

Trinny London Website:

Trinny London Help Center:

Corporate Office Address:

TRINNY London Limited
Cambridge House, 16 High Street
Saffron Walden, Essex CB10 1AX
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5:00pm


Trinny London Returns:

Unit 1 Polar Drive

Salfords

Surrey RH1 5HW



Other Locations:

The Studio

Ground Floor Courtyard

6 Burnsall Street

Chelsea SW3 3ST


Second floor

611 5th Ave

New York

NY 10022

United States

More contact details

Trinny London Rating Based on 8 Reviews

Rating details

3.4
more details
Website
Turnaround Time
Customer service
Value for money

Rating stats

Rating trend

How Good is Trinny London's Customer Service?

Estefania Xzu
Estefania Xzu
Feels Satisfied | Aug 15, 2024

Although the phone lines were busy, I used the chat to solve the problem

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Everleigh Ijc
Everleigh Ijc
Feels Disappointed | May 16, 2024

cannot give a direct answer until they deal with my query

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Ivey Ukf
Ivey Ukf
Feels Disappointed | Feb 09, 2024

Not good. The issue was quite simple in that my wife had changed her email address and password, an trying to get Trinny to cope with this change seemed to be very difficult for them. God took 6 days to create heaven and earth but Trinny London...

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Leta Kog
Leta Kog
Feels Satisfied | Feb 08, 2024

I'm not sure as it was difficult to get hold of some one! Then I lost her,then she appeared again,the problem is not solved yet,I received an email last night the 7th of February, I replied, but had know answer today the 8th of February....

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Summary of Trinny London Customer Service Calls

80 TOTAL
CALLS
00:00 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Trinny London?

Shipping and Delivery Question:

  • “Parcel not delivery”
  • “Stolen parcel”
  • “Not received order”

Product/ Service Question:

  • “Faulty product”
  • “An order I don't get on with but I have no box as it was so damaged on delivery and extremely wet it was thrown away. I would like to exchange the Bounce back serum which I find harsh for my skin to the moisturiser as i have used this before aserum”
  • “Complaint”

Request for Information Question:

  • “Want to find out about a specific product colour”
  • “Appointment”
  • “Appointments”

Return/ Replace Question:

  • “Incorrect order”
  • “Return order for exchange”

Website/ Application Question:

  • “I can’t order online”
  • “Unable to use website”

Payments and Charges Question:

  • “Non receipt”
  • “Transaction fee on credit card”

Activation/ Cancellation Question:

  • “Cancel a booking”

Cards Question:

  • “Gift cards not received”

Refund Question:

  • “Refund”

Staff Question:

  • “Talk to customer service”

Other Question:

  • “Urgent”
  • “Where’s my order”
  • “My order has been sent wrong”

Compare Trinny London Customer Service To

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