Built our deck in 2004 - deck started to flake/rot 2014 - submitted a claim this year.I spent over $12K to build our deck.
Trex only offered about 10% of what we paid. We have to pay to have it removed and replaced as well. It will be months or years to get it done at that price. HORRIBLE PRODUCT - NEVER AGAIN!
HORRIBLE CUSTOMER SERVICE! HORRIBLE BOARD OF DIRECTORS! all they do is pawn their customers off on others. So much for a 25 year warranty!
why bother! Do NOT use Trex decking - no matter how much you want a composite deck. Use a different manufacturer if you need a composite deck. I have contacted a lawyer and I'm also notifying my local news stations as well.
Trex is in breach of its warranty.:( I recommend boycotting Trex!!!!
More Review Details
|Product or Service Quality|
What I liked
What I disliked
- Customer service
- Reason of review:
- Damaged or defective
- Preferred solution:
- deck replaced no charge to me
- Monetary loss:
- Product or service
- Review category
- Building Products
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