Not resolved

TREND MICRO CUSTOMER SUPPORT IS TERRIBLE AND THEY HAVE NO INTEREST IN NON CORPORATE CONSUMERS BEWARE!!!

The A/V works well but …......... My credit card was stolen so I got a new credit card number. My TrendMicro subscription (on auto-renew) could not renew, since the old number was no good. I sent email to support but, they never seem to read your email just send a response that is useless. I sent email to them three times and finally on the fourth, after begging them to read my email before responding, they appeared to have read some of my email. They said they would turn OFF auto-renew so I could manually renew.

Now at their recommendation I try to manually renew and instead of the $55.00 price they charge me $69.00 (because it is now on manual and it expired). I tried to find a tel number to call. GOOD LUCK! After lots of searching a dozen web page, I found a tel number. Then after pushing lots of buttons on the menu I was told to find a phone number on a web page! Would this not annoy you! Now that number was hard to find too. It is, of course, not an 800 number. The guy on the end barely spoke English and after talking to him for 15 minutes I hung up as it was useless!

The TrendMicro product may work but the sales team they hired (digital river) is drowning TrendMicro's customers in poor support! I would write to TrendMicro but again, good luck, they do not appear to want to deal with people, just computers. This should eventually put them out of business.

Joe

Review about: Titanium Internet Security.

Review #232967 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with TrendMicro?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
DrJoeRoss
#278007
PLEASE READ BEFORE YOUR RESPOND EMOTIONALLY! My comment begins with: "The A/V works well but …........" The AV is fine, I like it and that's why I have 14 or so accounts. The support is poor as it is from Digital River and they are not doing a good job for Trend Micro. Your comment and the last one NEITHER show me how to update my credit card! That is the issue NO ONE knows how to help a customer update a credit Card when the number changes! This is RIDICULOUS! I would love to remove my claim! Show me how!
Joe
Amin
#277811
Trend Micro which was fantastic and the service is perfect and even paying all license fees again, which can receive quality.

So it is better than being negative propaganda against this self help .

This license can be renewed even if not still is great your product and protect your doing well
DrJoeRoss
#277643
REALLY? Well I have 6 active accounts that are all on auto-renew. I just went and logged in and LOOKED for this "Account Preferences" and apparently it is the best hidden option on the page. It is not visible! If I open an account under "Manage subscriptions" it is NOT there either. Don't know who you are but after 3 emails with Digital River, they did not tell me how to do this either. Try Again.... I would really like to be able to update it! I still cannot find an option to do so. Give me a URL, Show me that it can be done. This is the problem, POOR COMMUNICATION!!!!!
Joe
kmohney
#277088
If you went to the TrendMicro site after you got the FIRST email giving you notice that your subscription was going to expire soon & it was on auto-renew and changed your account preferences with your new credit card information you wouldn't have this complaint! READ YOUR EMAIL!!!!!!!!!!!!!!!!!! :sigh

You May Also Like

"my name is ronald comply a lot for my life for working during adequate and sufficient time and go to school at time to get custermes the right product for..." Read more
"Our next step is getting a lawyer. We had their high end wood laminate installed in our bathroom, kitchen, and den. Install went fine. A few days after install we..." Read more
"I ordered Office 2010 Home and Student from this company and discovered recently my product key was no good. It kept giving me an error message that it had been..." Read more
"I enrolled S4 HANA Simple Finance training with Zaran Tech trainer Siddhartha/Naveen. We get more informative and well explained documents in Google comparative to training material from trainer Siddhartha/Naveen. Zaran..." Read more
"It is my first time buying an item here in DHGATE and that item is a pair of shoes and I was surprised at what I have received, the reviews..." Read more
"I order an fitness waterproof smart bluetooth band remote camera sleep monitor black color. And when i get my item and open it at LBC palompon, Leyte office, I found..." Read more
"I waited a total of 194 mins for the call to be answered. I am having no help via email or facebook and needed to speak to someone on the..." Read more
"I filed a claim for my MacBook Pro a few weeks ago due to liquid damage. It was returned in worse condition with a crack screen, bent corners, and scratched..." Read more