TREND MICRO CUSTOMER SUPPORT IS TERRIBLE AND THEY HAVE NO INTEREST IN NON CORPORATE CONSUMERS BEWARE!!!
The A/V works well but …......... My credit card was stolen so I got a new credit card number. My TrendMicro subscription (on auto-renew) could not renew, since the old number was no good. I sent email to support but, they never seem to read your email just send a response that is useless. I sent email to them three times and finally on the fourth, after begging them to read my email before responding, they appeared to have read some of my email. They said they would turn OFF auto-renew so I could manually renew.
Now at their recommendation I try to manually renew and instead of the $55.00 price they charge me $69.00 (because it is now on manual and it expired). I tried to find a tel number to call. GOOD LUCK! After lots of searching a dozen web page, I found a tel number. Then after pushing lots of buttons on the menu I was told to find a phone number on a web page! Would this not annoy you! Now that number was hard to find too. It is, of course, not an 800 number. The guy on the end barely spoke English and after talking to him for 15 minutes I hung up as it was useless!
The TrendMicro product may work but the sales team they hired (digital river) is drowning TrendMicro's customers in poor support! I would write to TrendMicro but again, good luck, they do not appear to want to deal with people, just computers. This should eventually put them out of business.
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