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Contact Trend Micro Customer Service

How to Reach a Person at Trend Micro

Verified Contact Information

Toll-Free Number:

  • 1-888-762-8736
    Toll-free
Call Now
Send Message

Customer Service:

  • 1-512-646-6100
    Austin, TX, US
  • 1-201-479-5376
    Jersey City, New Jersey, US
  • 1-408-257-1500
    San Jose, CA
  • 1-800-228-5651
    San Jose, CA (Toll Free)
  • 1-718-617-4867
  • +1 613 599 4505
    Ottawa, Ontario, Canada

Headquarters:

  • 1-817-569-8900

Media:

  • 1-817-522-7911

Jobs/ Career:

na_hr_benefits@trendmicro.com
Ottawa, ON, Canad

Media:

media_relations@trendmicro.com

Trend Micro Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Trend Micro Phone Number
1 (888) 762-8736
Average Calls duration
1 minute
Most Popular Trend Micro Email Address
media_relations@trendmicro.com
Issue Resolution Rate
Low (18% reported full resolution)
Trend Micro Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview

How to Contact Trend Micro?

If you need assistance with the company’s products or have a technical issue, use the following Trend Micro phone numbers. For the United States, the phone numbers are +1 (817) 569-8900, with (888) 762-8736 being toll-free. The company also provides location-specific Trend Micro customer service numbers for American consumers: (512) 646-6100 for Austin, Texas, and +1 (408) 257-1500, toll-free: (800) 228-5651 for San Jose, California. Canadian consumers can contact Trend Micro customer support via these numbers - phone: +1 (613) 599-4505; fax: +1 (613) 599-8191. Since the company operates worldwide, you, as a consumer, are entitled to customer support wherever you are. There are valid Trend Micro contacts for Australia and New Zealand, Asia, Europe, the Middle East and Africa, as well as Latin America countries in the Contact Us section of the Trend Micro website.

If you cannot reach out to the company using a Trend Micro contact number or prefer written communication, you can write them an email. Even though Trend Micro email is not shown on their website, customers can submit a support case if they need help with installation, activation, cancellation, etc. Moreover, the company offers Trend Micro support for businesses and customers on their Get More Information page. The company promises to reach out shortly after filling out the form to help with any inquiries regarding product support.

Considering the fact that the company operates worldwide, it is located in different places. When it comes to Trend Micro address in North America, it’s Trend Micro Incorporated, 225 East John Carpenter Freeway, Suite 1500, Irving, Texas 75062 in the United States. Trend Micro headquarters in Canada is Trend Micro Canada Technologies Inc., 40 Hines Road, Suite 300, Ottawa, Ontario, Canada K2K 2M5. Prior to going to the company headquarters, make sure you book an appointment beforehand and follow the addresses mentioned above.

There is another way of contacting the company - via the Trend Micro app. In order to do so, make sure you followed these steps: the app is installed on your device, you located the Help section, choose a preferred contact method, for instance, live chat, email support or via Trend Micro support phone number. Follow the on-screen prompts to connect with customer support. If you need any further assistance, remember about the option to contact the company’s customer service in your area.

PissedConsumer Club

Contact Information

Trend Micro Website:

Trend Micro Help Center:

Corporate Office Address:

Trend Micro Incorporated
225 E. John Carpenter Freeway, Suite 1500
Irving, Texas 75062
United States

Other Info (opening hours):

Other Locations:

40 Hines Road, Suite 300

Ottawa, Ontario, Canada K2K 2M5

Fax: +1 (613) 599-8191


11305 Alterra Parkway

Austin, TX 78758


444 West Lake Street

Suite 3150

Chicago, Illinois 60606


101 Hudson Street, Suite 2202

Jersey City, New Jersey 07302 U.S.A.


Two Meridian Crossings, Suite 110

Richfield, Minnesota 55423 U.S.A.


11921 Freedom Drive, Suite #1050

Reston, VA 20190


3017 Douglas Blvd, Suite 300

Roseville, CA 95661


560 S. Winchester Blvd. Suite 400

San Jose, CA 95128


1201 Third Avenue, Suite 5020

Seattle, WA 98101


1 Snooker Street

Toronto, Ontario, M6K 1G1

More contact details

Fax:

+1 613-599-8191

How Customers Rate Trend Micro Support?

5.0 / 5
Good

Based on 38 calls to Trend Micro customer support through PissedConsumer.com and 1 survey response.

Total Calls
38
Avg Call Duration
01:26
Issues Resolved
18%

Why Customers Call Trend Micro?

Top Reasons of Customers Calls

  • Account 34%
  • Activation/ Cancellation 17%
  • Product/ Service 17%
  • Payments and Charges 9%
  • Customer Inquiries & Issues 9%
  • Website/ Application 6%
  • Refund 3%
  • Cards 3%
  • Request for Information 3%

Account

34%
  • "Can't log into account"
  • "Can't log in"
  • "Account"

Activation/ Cancellation

17%
  • "Renewal of polocy"
  • "just renewed subscription and getting expired message"
  • "Not accepting my activation code"

Product/ Service

17%
  • "Bogus McAffe pop ups on google screen. how do I block & remove"
  • "Need.to connect my protection"
  • "Problems accessing Trend App on new computer"

Payments and Charges

9%
  • "I got charged twice for the same product"
  • "Pay bill"
  • "Billing question"

Customer Inquiries & Issues

9%
  • "Dis agreement"
  • "To expensive"
  • "Keeps turning off on phone"

Website/ Application

6%
  • "Computer getting froze and not loading all of sudden"
  • "Uninstall trens micro from my laptop"

Refund

3%
  • "Refund"

Cards

3%
  • "Change credit card"

Request for Information

3%
  • "Speak for renewal"

About

Summary

Trend Micro is a global leader in cloud security. Trend Micro develops a wide range of solutions that provide full protection of your software. The company was founded more than 20 years ago. Trend Micro offers computer safety solutions for home and office so that your PC would always be protected. The variety of products provided by Trend Micro includes virus and threat protection, antispam solutions, and many more. Trend Micro creates protection solutions for Macbooks, netbooks and iPhones. With Trend Micro you can be sure any of your digital devices will be absolutely safe and secured as the company is dedicated to providing products and services of exceptional quality.

Trend Micro reviews and complaints

Trend Micro is ranked 1208 out of 14341 in Software category

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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