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Contact Trek Bikes Customer Service

Trek Bikes Phone Numbers and Emails

Toll-Free Number:

  • (800) 585-8735
Call customer service
Send Message

Trek Bikes Emails:

Accessibility
Customer Service
Legal
CCPA Inquiries, Privacy Inquiries
Is this your business?

Trek Bikes Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    58% phone 42% email
  • The best phone number to call Trek Bikes is 8005858735.

  • The longest wait times are on Thursday, while the shortest are on Tuesday and Saturday.

  • People call Trek Bikes mainly because of request for information, product/ service, payments and charges.

View full overview ›

How to Contact Trek Bikes?

Most Popular Number:

(800) 585-8735
Total calls: 22 Issues resolved: 4 Last call: Feb 6, 2025

Trek Bikes' customer service phone number is 800-585-8735. This is the support number of the company which can be used to find assistance. If you want to get help in choosing the bicycle or equipment, call the telephone number to talk to the expert. Clients can reach specialists with other questions connected to the departments of bicycles, warranties, deliveries, and further information. The Trek Bikes phone number is available within the business hours of the company.

The Trek Bikes email is ridersupport@trekbikes.com. The mailing address allows you to reach the customer service of the company formally. You can describe a problem and attach documents to show the nature of the issue. The other email address of the company is accessibility@trekbikes.com. This inbox allows you to know about the characteristics of different types of bikes and equipment. You can reach out to the legal department at privacy@trekbikes.com. Specialists consider requests on the first-come basis and send responses in a few working days.

The Trek Bikes address is 801 W Madison St Waterloo, Wisconsin 53594 United States. This is the location of the head office of the company. The Trek Bikes headquarters location can be reached to file the official documents and correspondence. You can send claims and complaints to this address of the Trek Bikes entity. To get local assistance, find the address of the company in your area.

Trek Bikes hours are Monday through Friday from 8 a.m. to 6 p.m. CST. On weekends the Trek Bikes customer service can be reached from 9 a.m. to 6 p.m. CST. The website of the entity and the availability of bikes can be reviewed on the official platform of the entity 24/7.

PissedConsumer Club

Contact Information

Trek Bikes Website:

Trek Bikes Help Center:

Corporate Office Address:

Trek Bicycle Corporation
801 W Madison St
Waterloo, Wisconsin 53594
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8 am - 6 pm

Saturday and Sunday: 9 am - 6 pm (CST)


Other Location:

1800 McFarland Blvd E,

Tuscaloosa, Alabama 35404


10300 N Rodney Parham Rd,

Little Rock, Arkansas 72227


180 c Alamo Plaza,

Alamo, California 94507


2752 First St,

Livermore, California 94550


2900 Concord Pike,

Wilmington, Delaware 19803


3411 M St NW,

Washington, District of Columbia 20007


1542 Fillmore St,

Twin Falls, Idaho 83301


1647 N Milwaukee Ave,

Chicago, Illinois 60647


10412 Shawnee Mission Pkwy,

Shawnee, Kansas 66203


5750 Fishers Ln,

Rockville, Maryland 20852


13922 Manchester Rd,

St Louis, Missouri


7214 Jones St,

Omaha, Nebraska 68114


393 Main Ave,

Stirling, New Jersey 07980

More contact details

Trek Bikes Rating Based on 3 Reviews

Rating details

1.7
more details
Value for money
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Trek Bikes Customer Service Calls

22 TOTAL
CALLS
00:00 AVG CALL
DURATION
50% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Trek Bikes?

Request for Information Question:

  • “Help with Air Rush Pro Pump”
  • “Looking for a trek owned store”
  • “To get to get information upon about certain bikes”

Product/ Service Question:

  • “Need a key for versa 2 ebike battery Bosch battery”

Payments and Charges Question:

  • “Not sure what I bought there and on cc bill”

Other Question:

  • “Baby”
  • “Stelling my phone”
  • “Thanks”

About

Summary

Trek Bicycle Corporation Ltd. is a large designer and manufacturer of bicycles. The company was founded in 1976. Its headquarters is based in Waterloo, Wisconsin, United States. Trek Bicycle Corporation offers a broad range of bicycles under the following categories: Mountain, Cross Country, Trail, Downhill, and Fat Bikes. There are also electric mountain, road, electric, cyclocross, and hybrid bicycles. Trek Bicycle Corporation also sells equipment including saddles, lights, helmets, wheels, handlebar tapes, and many more. There is a large stock of apparel and shoes. All Trek bicycles are warranted for life. Returns are accepted within 30 calendar days of purchase for a full refund or exchange.

Trek Bikes reviews and complaints

Trek Bikes is ranked 82 out of 762 in Bicycles and Skateboards category

Compare Trek Bikes Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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