Customers who wish to contact Transcat by phone for general questions can use their toll-free number: 1-877-677-8597. For rapid help, the business gives an alternate Transcat phone number at 1-800-828-1470 so clients may swiftly contact a representative for urgent issues. For Canadian customers, Transcat customer service also has a special number at 1-833-490-2019, and to handle returns, clients can call 1-888-977-0355. These Transcat phone numbers let users enquire about a range of services, including product choice, order management, calibration and repair services, technical assistance, return merchandise authorisations, billing and account concerns, rental equipment, and warranty or flawed product concerns.
Transcat email addresses vary depending on the inquiry's character. General queries, quote requests, product information, and customer service-related issues should be sent to sales@transcat.com. For problems involving billing, credit, or payments, creditnotice@transcat.com is the correct contact. It is recommended to use the email address that’s closely related to your problem. This is because the relevant Transcat customer service team receives the query. This gives them enough time to review and respond within two to three working days.
The Transcat headquarters office is located at Rochester, New York 14624, United States, 35 Vantage Point Drive. This address is suitable for visits or mailing written letters. Customers can also book an appointment to meet the Transcate customer service team representative in person. It is to ensure the complex concerns are resolved.
Besides phone and email help, clients can contact the team via Transcat's website. One of the ways to do this is to fill out the form by letting consumers choose the kind of their request, whether it's for product information, services, or technical help. This form streamlines the investigation process and ensures it gets to the correct department quickly. Registered clients can also use a unique customer portal to make and monitor orders, handle service requests, and download calibration certificates. Transact customer service provides other means for updates and communication by being active on several social media channels, including Facebook, LinkedIn, X (formerly Twitter), and YouTube.
