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Trane 20i unit is 4 years old(2009). The factory installed insulation around the interior of the furnace has released and collected on the fins of the cooling coil.

Trane Corporation is not supporting their Dealer. What recourse is available to the home owner. Some of the insulation that tears loose goes through the cooling fins and collects on the floor, walls, carpet and of course on the inside of the residents lungs.

Trane corporation was purchased by Ingersol Rand a few years ago and there is not customer service department for consumers. Prior to the Trane incorporation the was a Consumer

Help Line.

Reason of review: Damaged or defective.

Monetary Loss: $5000.

Location: Harker Heights, Texas

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We had the same problem with a similar unit in October, which caused the coil to freeze up and the resulting water to cause our ceiling to collapse. I have not contacted Trane yet, but was told by the installer that they are unlikely to do anything about it. Have you discussed the situation with a lawyer?

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