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Contact Trainz Customer Service

Trainz Phone Numbers and Emails

Toll-Free Number:

  • (866) 285-5840
Call customer service
Send Message

Customer Service:

  • (866) 234-1800

Trainz Emails:

Customer Service
Jobs/ Career
links@trainz.com
Web Links
sellmytrains@trainz.com
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Contact Information

Trainz Website:

Trainz Help Center:

Corporate Office Address:

Trainz.com, Inc.
2740 Faith Industrial Drive
Buford, Georgia 30518
United States

Trainz Rating Based on 1 Review

Rating details

5.0
more details
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Billing Practices
Delivery Service

Rating stats

Rating trend

Summary of Trainz Customer Service Calls

1 TOTAL
CALL
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Trainz?

Request for Information Question:

  • “Issue with order confirmation #AY38WTGQ7 the locomotive is not at all as described, I am requesting a total refund. I am very disappointed, the locomotive is NOT new at all. Please call me as soon as possible to rectify this issue.”

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