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Contact Trailforks Customer Service

Trailforks Phone Numbers and Emails

Toll-Free Number:

  • (855) 688-0567
    CCPA Inquiries
Call customer service
Send Message

Trailforks Emails:

Complaints/ Feedback
Customer Service
Returns and Exchanges
Legal
Privacy Inquiries
orders@velopress.com
VeloPress
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How to Contact Trailforks?

Most Popular Number:

(855) 688-0567
CCPA Inquiries
Total calls: 54 Last call: May 28, 2025
author avatar
PissedConsumer Reporter

For customer service inquiries, you can reach Trailforks' customer service team by dialling their toll-free number at 1-855-688-0567. This Trailforks contact line can assist with various issues, including troubleshooting app-related problems, navigating its platform, addressing subscription concerns, and answering general questions about its services. Customers can also contact their corporate office at Outside Interactive Inc., 1600 Pearl Street, Suite 300, Boulder, Colorado 80302, United States, for complex issues. The Trailforks customer service team is ready to provide assistance, resolve your concerns efficiently and provide the support you need.

The company offers several Trailforks email addresses dedicated to addressing various inquiries. For instance, you can send your queries to feedback@trailforks.com if you have complaints or feedback. Similarly, for customer service issues, including returns and exchanges, contact the Trailforks customer service team at info@getcairn.com. Matters about legal and privacy concerns should be directed to privacy@outsideinc.com or legal@outsideinc.com. Utilizing these specific Trailforks email addresses will ensure that the appropriate department efficiently handles your concerns.

Customers can also contact the customer service team using the Trailforks app. You can download the app for your respective platforms via the company's website. Once you have the app on your device, use your Trailforks login credentials to log in to your account. On the app homepage, click on the three horizontal lines at the top right corner to access help from the Trailforks customer service team. Trailforks is designed to enhance your outdoor adventures, offering tools for mountain biking, moto dirt biking, trail running, and more. The Trailforks app provides detailed trail maps, bike GPS, condition reports, and route planning tools, making it an essential navigator for all off-road activities.

Trailforks Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Trailforks is 8556880567.

  • The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.

  • People call Trailforks mainly because of account, activation/ cancellation, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Trailforks Website:

Trailforks Help Center:

Corporate Office Address:

Outside Interactive, Inc.
1600 Pearl St., Ste. 300
Boulder, Colorado 80302
United States

Trailforks Rating Based on 8 Reviews

Rating details

1.2
more details
Customer service
Exchange, Refund and Cancellation Policy
Billing Practices
Style and Design

Rating stats

Rating trend

Summary of Trailforks Customer Service Calls

54 TOTAL
CALLS
00:58 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Trailforks?

Account Question:

  • “Trouble with logging in”
  • “Login issues”
  • “Subscription double up”

Activation/ Cancellation Question:

  • “Cancel sub”
  • “Cancellation”
  • “Cancel subscription”

Payments and Charges Question:

  • “Paid for pro and it’s still locked out”
  • “Fraud”
  • “Double charges”

Request for Information Question:

  • “Need help”
  • “Request refund”
  • “How to read the share”

Website/ Application Question:

  • “Don’t have app and price is rediculous”
  • “App lost all my rides”

Product/ Service Question:

  • “App isn't working and i bought it 2x”
  • “App not working at all after multiple attempts”

Staff Question:

  • “Service shut down, subscription paid”

Cards Question:

  • “Update credit card”

Return/ Replace Question:

  • “Email change”

Other Question:

  • “Selecting bike parks to plan a ride”
  • “Want to book”
  • “Lost color coding on trails”

Compare Trailforks Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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