Toywiz Phone Numbers and Emails

Toll-Free Number:

  • (877) 451-2597
  • (845) 624-1995

Toywiz Email:

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Toywiz Contact Information

Toywiz Website:

Toywiz Help Center:

Corporate Office Address:

ToyWiz
363 Spook Rock Rd. Bldg. K
Suffern, NY 10901
United States
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Toywiz Rating Based on 5 Reviews

Rating details

1.1
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Customer service
Website
Advertised vs Delivered
Product or Service Quality

Rating stats

Rating trend

Summary of Toywiz Customer Service Calls

16 TOTAL
CALLS
06:19 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Toywiz Customer Service?

Request for Information Question:

  • “To check on existing order”
  • “Status of an order”

Account Question:

  • “Want to change password”

Payments and Charges Question:

  • “If my payment went through”

Shipping and Delivery Question:

  • “Didn't get the correct amount”

Other Question:

  • “Check order”
  • “Star Wars”
  • “Package issue”

About

Toywiz Return Policy
Items purchased from ToyWiz.com can be returned for refund, store credit or exchange within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them as noted. Toywiz must be notified of the return within 7 days of The Customer's receipt of the product. All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. The Company are unable to refund shipping costs. If the return was due to an error of The Company (for instance, Toywiz accidentally sent the wrong merchandise), Website will accept responsibility for all shipping costs related to the return. Class Mail or Priority Mail. If the package is too large or very valuable, please feel free to contact The Company so that Toywiz may arrange the return.
To read more: https://toywiz.com/returns-cancellations/
Toywiz Delivery Policy
To read more: https://toywiz.com/shipping-info/
Toywiz Privacy Policy
To read more: https://toywiz.com/privacy-security/
Toywiz Pros and Cons

Cons: Customer service

Summary

Toywiz is a bricks and clicks retailer that has been offering variety of toys since 1997. The retailer has its head office in Suffern, New York. Toywiz deals in a large selection of brands offering products from leading LEGO, Magic the Gathering, Disney Cars, My Little Pony, and Mega Bloks etc. Other toy labels available at the store include Minecraft, DC Comics, McFarlane Toys, Animal Crossing as well as Lone Ranger. Buyers can pay for purchases using several gateways such as Amazonpayments, PayPal, and others. Toywiz accepts pre-orders on selected products.

Toywiz reviews and complaints

Toywiz is ranked 103 out of 320 in Kids' Stores category

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