Toys R Us - Paid Layaway in Full, Received 3 items the rest cancelled with no Notice

151 of 315 Toys R Us reviews

Placed an online layaway order on 9/20.Paid the deposit required and made two subsequent cash payments in store.

Received 3 items shipped to me and when I went to track the rest of order it shows cancelled. Called Customer Service and was on the phone for over an hour yesterday 12/3. Said I would be issued a refund which is unacceptable. Called back today 12/4 was told the same thing and that the issue was escalated but would take 3-5 days for a return call.

Said I would receive a e-gift card which is unacceptable as well. The person today hung up on me.

I am livid.

No one at that company seems to know what is going on or how to resolve.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Delivery Service

Reason of review:
Order cancelled without notice for layaway
Preferred solution:
Deliver product or service ordered
Monetary loss:
$600
Product or service
Layaway
Review category
Auctions and Internet Stores
review #565568

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151 of 315 Toys R Us reviews

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