Toys R Us - Missing part on Thomas and Friends, Shake Shake Bridge

292 of 315 Toys R Us reviews

I am residence of Thailand and regular customer to Toys R US in


On 22 Dec 2010, I visited one of Toy R US store in Beverly Center,

Los Angeles, CA 90048 and purchased a box of Tomas a& Friends

"SHAKE SHAKE BRIDGE".(027084859652) under sale reference

7204/02 7823:7 86874 122210 04:32PM

Unfortunately after I come back to Thailand I found that the items

included is mistakening. Please refer to the part list instead of having

2 units of item C Large Curve, we've got 3. But for Item D Sloped Curve-

Right instead of having 1 unit, we do not have any single in the box.

Therefore we can not complete installation the system. And my son is

very sad.

If you need evidence, I can scan all document and photo to send to you

via email.

Please send immediately 1 unit of part D, Sloped Curve -Right. to me by

currier to following address.

Mr.Aroon Eamsureya

63/1 Soi Ngamduplee, Toongmahamek, Rama 4, Bangkok, Thailand

This review is a subjective opinion of a user.
Report Comment

More Review Details

Monetary loss:
Product or service
Thomas And Friends Shake Shake Bridge
Review category
review #223989
Had an experience with Toys R Us? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
292 of 315 Toys R Us reviews

May 05, 2011 #282537

This site isn't for ordering parts. You need to contact the manufacturer. You probably shouldn't have posted your info on this website. It has nothing to do with Toys R Us the company. You probably aren't able to get anything from this site. It's just where people go to complain. Go to your local store.

0 0 Reply

Apr 15, 2011 #274433

Why do consumers blame the retailer for issues with product instead of the manufacturer? There was not a Toys R Us employee standing on an assembly line this morning making your train set. Call the manufacturer and have them resolve your issue under their warranty and customer service guidelines. Or is that too much for you to do?

0 0 Reply

Mar 08, 2011 #258066

We bought this for my son and the train that comes with it will not stay on the track. the track is always coming apart. this tract set is an annoyance to my life and i wish i had never bought it

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

You were reading a complaint about Toys R Us.
Filing a new complaint about