Toys R Us - 3x only 50% accurate with order, charged me for items I returned, terrible experience
I ordered 4 items.4 items arrived, two of which were not the items I ordered.
I called, spent over half an hour on the phone with customer service, and was instructed to return the incorrect items (which I did the next day) and I waited for my replacement order. Of the two replacement items, one was incorrect (at least they're consistent with 50% accuracy). I called to explain and was assured the final incorrect item would be reshipped and that I didn't need to return the item because it was under $10. I NEVER RECEIVED THE FINAL ITEM and now I just was notified that I am being CHARGED for the first items I returned in a timely fashion!
Tracking #7251019035011734119620150104687374512 was received in their return center on 1/23. I have NEVER seen such a screwed up fulfillment process in my life---and even after I gave up on ever receiving item #4, I am now being charged for the more expensive items that I returned to Toys R Us?
I have filed a dispute with my credit card company, will NEVER order from TRU again.This is one of the worst online buying experiences I've ever had and I will never shop with this company, retail or online, ever again.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
What I liked
What I disliked
- Never receiving what i ordered
- Being charged for items i returned
- Reason of review:
- Order processing issue
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Return Policy
- Review category
- Kids' Stores
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