Toys R Us - 3x only 50% accurate with order, charged me for items I returned, terrible experience

120 of 315 Toys R Us reviews

I ordered 4 items.4 items arrived, two of which were not the items I ordered.

I called, spent over half an hour on the phone with customer service, and was instructed to return the incorrect items (which I did the next day) and I waited for my replacement order. Of the two replacement items, one was incorrect (at least they're consistent with 50% accuracy). I called to explain and was assured the final incorrect item would be reshipped and that I didn't need to return the item because it was under $10. I NEVER RECEIVED THE FINAL ITEM and now I just was notified that I am being CHARGED for the first items I returned in a timely fashion!

Tracking #7251019035011734119620150104687374512 was received in their return center on 1/23. I have NEVER seen such a screwed up fulfillment process in my life---and even after I gave up on ever receiving item #4, I am now being charged for the more expensive items that I returned to Toys R Us?

I have filed a dispute with my credit card company, will NEVER order from TRU again.This is one of the worst online buying experiences I've ever had and I will never shop with this company, retail or online, ever again.

This review is a subjective opinion of a user.
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Exchange, Refund and Cancellation Policy
Delivery Service
Customer service
Price Affordability
Discounts and Special Offers

  • What I liked
      No items
  • What I disliked
    • Never receiving what i ordered
    • Being charged for items i returned

Reason of review:
Order processing issue
Preferred solution:
Full refund
Monetary loss:
Product or service
Return Policy
Review category
Kids' Stores
review #596288

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120 of 315 Toys R Us reviews

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