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TL;DR: we were given a written price agreement only to be lied to when they increased the price at the time of purchase. Bait & switch, unethical practices.

We recently visited Toyota of Lincolnwood, despite being told they had a reputation for shady business dealings including bait-and-switch tactics.

We test drove a car similar to the trim we wanted and were told was arriving later that week. We received both an offer in writing on the new car we expected to buy (once it had arrived) as well as a written trade-in offer for our current vehicle, which included a price for our new vehicle that was higher than the other written offer we received. We asked why it was higher and they explained it was not the accurate price but rather reflecting a different vehicle that the computer defaulted to and not to worry about it. We asked several times about this and if the price we were given would change or any other fees they would add on later and were reassured this was the price and nothing would change nor be added later.

When we returned the following day after the vehicle arrived, less than 24 hours later, a manager showed up and blatantly told us that theyre charging us $4,000 above the previously stated price because we can.

He was also extremely disrespectful to the sales rep stating (in front of him), he doesnt know what hes talking about and we know we can sell this car for $10,000 above MSRP, so were doing you a favor by only charging you $4,000 more. We showed him the written agreed price, and the trade-in offer with the previously mentioned higher price, which we were told to ignore, and he was clear that he didnt care and knows they can charge more so therefore they will.

Before leaving, I let them know that I have purchased vehicles from that dealership in the past and would never do so again in the future because I do not support unethical businesses who lie and extort their customers.

While at another dealership the next day, we ran into our neighbors who told us they had the exact same experience Toyota of Lincolnwood for the exact same car the previous day as well. We found another vehicle at a much more reduced priced being sold by a more ethical and fair dealership at Western and Peterson.

User's recommendation: We were given a written price agreement only to be lied to when they increased the price at the time of purchase. Bait & switch, unethical practices.

Preferred solution: Admittance to what transpired, a commitment to improvement and better practices in the future..

Toyota of Lincolnwood Pros: Location cleanliness inventory.

Toyota of Lincolnwood Cons: Unethical lies lack of transparency false promises.

Location: 7225 North Cicero Avenue, Lincolnwood, Illinois 60712, United States

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