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Contact Tower Housewares Customer Service

Tower Housewares Phone Numbers and Emails

Customer Service:

  • +44 333 220 6066

Tower Housewares Email:

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How to Contact Tower Housewares?

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PissedConsumer Reporter
How to Contact Tower Housewares?

Tower Housewares customer service phone number is +44 333 220 6066. Calling this number allows getting in touch with a support agent and addressing inquiries about available air fryers, homeware and floorcare items, and laundry products. Also, Tower Housewares support representatives can provide you with information about current special offers, discounts, and sales, assist you with return and refund requests, help you manage your order, and resolve issues with delivery and billing.

Tower Housewares email address is customerservice@towerhousewares.com. You can direct all kinds of consumer inquiries and requests to this address. As an alternative, there is an opportunity to submit comments via Tower Housewares website.
Customers who prefer messaging on social media can contact the company on Facebook, Instagram, or X.

Tower Housewares is headquartered in the United Kingdom. Tower Housewares corporate address for the head office is R K Wholesale Limited, Sutton House, Berry Hill Road, Stoke-On-Trent, Stoke-On-Trent ST4 2NL, United Kingdom. You can direct your correspondence to the main office to contact the company via regular mail. However, if you seek quick assistance, calling or emailing would be a better option.

Tower Housewares website allows customers to easily and quickly submit their comments, inquiries, and complaints. To send a message via the website, click the “Support” button in the lower right corner of the page. Then, enter your email address, the reason for the inquiry, and describe the issue in detail. According to the company, one of the Tower Housewares support agents will review your message and get back to you as soon as possible. Please note that currently, Tower Housewares customer service team experiences a high contact volume, and the response time may be longer than usual.

Tower Housewares Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Tower Housewares Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    68% phone 32% email
  • The best phone number to call Tower Housewares is 443332206066.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday.

  • Be prepared for the call as Tower Housewares may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

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Contact Information

Tower Housewares Website:

Tower Housewares Help Center:

Corporate Office Address:

R K Wholesale Limited
Sutton House, Berry Hill Road
Stoke-On-Trent, Stoke-On-Trent ST4 2NL
United Kingdom

Tower Housewares Customer Service Reviews

2.5 / 5
Average
Sharlette Vms
Air fryer
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Tower should give a guarantee of free years without registering it it's a con why should you have to register it within one year to get the extra two years like I said it's a big con when you're item breaks just over a year your stuffed it says three years guarantee on the box but you only get one year

Brentt Vzr
Never buy off your company again
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I explained to the adviser but nothing was done I think its a disgrace when you have a 3 year guarantee and you dont honour it

How Good is Tower Housewares's Customer Service?

David F Imx
David F Imx
Feels Disappointed | Oct 24, 2024

Rubbish

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Klayton Kaf
Klayton Kaf
Feels Satisfied | Jun 27, 2024

Very impressed with the excellent customer service from Amy

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Delton Iey
Delton Iey
Feels Disappointed | May 23, 2024

Not had a reply from them regarding timer swltch for tower air fryer

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Jamaul Hlm
Jamaul Hlm
Feels Neutral | May 11, 2024

Hard to get a phone number tried chat which is a shame.

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Ladonya Voj
Ladonya Voj
Feels Satisfied | Jan 16, 2024

I sent a number of requests about a faulty microwave and received no answer. Rang customer service. She said she would send a message to someone for a replacement. There is steam getting trapped between the 2 glassed door.iv sent proff of photos. I could get rid of it for yous or collect it from my home..I'm ill at present. So please inform me of what yous are doing with sending me a working microwave, I need it to cook with,specially due to been ill.thankyou Margaret Brown

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Summary of Tower Housewares Customer Service Calls

158 TOTAL
CALLS
00:00 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tower Housewares?

Product/ Service Question:

  • “My vacuum isn’t working not switching on at all only used once”
  • “Problem with vacuum wire retraction”
  • “Faulty air fryer”

Return/ Replace Question:

  • “Need a replacement liner for my bin”
  • “Returns”
  • “Returning a item”

Request for Information Question:

  • “Update”
  • “Tower l20 one year old.no suction can i replace the inside”
  • “Ask about a product”

Shipping and Delivery Question:

  • “Missing parcel”
  • “Lost item”
  • “Package not delivered”

Payments and Charges Question:

  • “Discount code not working”
  • “Troble payment for my first order”

Refund Question:

  • “Refund”

Other Question:

  • “Grill short”
  • “Gasket for 3 litre stainless steel pressure cooker”
  • “My Tower vacuum has a fault”

Compare Tower Housewares Customer Service To

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