The toll-free Tower Federal Credit Union phone number is 1-866-568-6937, and is the number to call for general issues. However, the company has different numbers for different sections, and it is easy to contact them on direct numbers. The customer service helpline for general queries is 1-888-766-0008. For Equifax issues, call 1-888-397-3742. Problems regarding lost or stolen credit cards can be reported and discussed at 1-515-457-2082, and international card issues have to be reported and followed up at 1-800-787-8328. Clients suspecting debit card fraud or having to report lost or stolen debit cards must call 1-301-497-7056. The Tower Federal Credit Union customer service number for TDD-related matters is 1-888-909-8872; for TransUnion issues, call 1-301-497-7000. The number for Experian matters is 1-866-570-1238.
Customers can email Tower Federal Credit Union customer service at memberservices3@towerfcu.org for general inquiries. All emails will be attended to, and responses will be sent as soon as possible. For secure messages about accounts in digital banking, clients must sign in and go to Support and then to Email Manager. There are, however, also other methods of contacting customer service. Tori is the company's virtual assistant, and answers can be provided 24/7. Thus, client service is linked to more than Tower Federal Credit Union hours. To reach Tori, click the icon in the bottom right-hand corner of the website. Select Chat Now or use the Chat service when logging into the mobile banking app for real-time responses.
Although several Tower Federal Credit Union locations exist, the corporate office address is 7901 Sandy Spring Road, Laurel, Maryland 20707, United States. Other Tower Federal Credit Union addresses include 2525 Riva Rd, Annapolis, Maryland 21401, United States. For individuals in Maryland, the office is at 300 Sentinel Dr, Annapolis Junction, Maryland 20701, United States. Another address is 6030 Daybreak Circle, Clarksville, Maryland 21029, United States.
To access all the company's information, clients must use a Tower Federal Credit Union login. If you are a registered user, you must enter a username and password. If not, you must create an online banking account. A facility is available when a client forgets the username or password. New users should sign up for digital banking by clicking Join Tower to obtain an account.
