Touchsuite system terrible the customer service is worse.
I was told this system was perfect for my salon and had all the application I informed the sales rep I needed. When I received the equipment for my brand new salon I noticed several issues and apps not as promised.
I tried for 2 months to get the bugs fixed with no resolution. The technically support team was excellent at returning my calls and finally realized it was not going to work. I received notification and a return shipping label to return the equipment and i would be cleared from touch suite and the contract. NOT!!
the equipment was not sent to the losing company for a year and now the leasing company is trying to collect $5000 from my salon for a basically new system I never used. Touch suite has promised me for months they have taken care of it and now won't return my calls.
I want to start a class action lawsuit. 334-593-****..
Reason of review: Not as described/ advertised.
Monetary Loss: $7000.
Preferred solution: Full refund.
Touchsuite Cons: Customer service nor product, Not even worthy of 1 star.
Location: Montgomery, Alabama
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No contact from company. No call back.