Touchsuite - Absolutely Disgusted With Every Aspect of This Company and It's Product!!! DO NOT, I BEG YOU, GET INVOLVED WITH THIS COMPANY!!!
NO ONE TAKES RESPONSIBILITY FOR THIS PRODUCT!!!After too many issues to describe...
I called and was directed to customer service agent after customer service agent of whom I could barely understand a word that they were saying... much less get the answers or help that I required. Finally I was directed to someone "in Charge"... I could understand him perfectly, especially when he told me to "just buy a mouse" to get the screen to respond!!!
No Thank You... defeats the purpose of "touchscreen"... not to mention the way in which he screamed at me over the phone! I was appalled!
Unprofessional and disrespectful and they tell one lie after another... I was then directed to the leasing company to just return it, they told me that Touchsuite had to handle that issue... in turn, Touchsuite told me that the leasing company dealt with that issue, SO, ONCE AGAIN, i WAS DIRECTED BACK TO THE SAME MAN WHO YELLED AT ME, and, he then proceeded to tell me the only way he knew for me to get rid of this faulty equipment (faulty being my description) was to find someone to take over my lease... SERIOUSLY????
NO WAY WOULD I DO THAT TO ANYONE! his resolution was to pass my problem on to another unsuspecting business owner... So, who actually handles the cancellation of the lease and return of the equipment??? It's a mystery, because it is sitting, untouched, on our reception desk...
for 11 months!!!!!BAD BUSINESS PRACTICES ON BEHALF OF TOUCHSUITE!
Review about: Staff.
I didn't like: Not even worthy of 1 star, Any aspect of the customer service, Tech support, Just horrible business.
Review #598474 is a subjective opinion of a user.