Total Wireless - Fraudulent Marketing & Dishonest Sales Force, Worst Customer Service
After purchasing the necessary SIM Card Kits and Service Plan Card, I soon discovered during several online and phone calls to customer service that, it is NOT possible to BYOD and phone number...even though my current phones are Straight Talk (Verizon carrier).
There's absolutely not mention in advertising or on the SIM Kit packaging that the BYOD program only works with pure Verizon phones & plans.
I was intentionally mislead with wrong information from their Customer Service Rep that once I allowed my current Straight Talk phone service to end, they would check compatibility and proceed with the new activation. It was during the new activation attempts that I was told that all Straight Talk Wireless (Verizon) phones are not compatible with the current Total Wireless System.
If they had been honest during my initial inquiries, I wouldn't have spent $22 on SIM Card Kits and $60 on the Service Plan Card.
I am contacting the FCC and will patiently wait for a Class Action Lawsuit with my attorney says is inevitable.
For me, it's not the money I've spent on their products that are non-refundable, it's the level of corporate greed and dishonest advertising that hurts thousands of consumers with tight family budgets.
Dan
Reason of review: Poor customer service.
Monetary Loss: $82.
Preferred solution: Full refund.
Total Wireless Cons: Incompentency, Absolutely could not activate my service, Horrible customer service.
Location: Moscow, Pennsylvania
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