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Contact Topstep Customer Service

How to Reach a Person at Topstep

Verified Contact Information

Toll-Free Number:

  • 1-888-407-1611
Call customer service
Send Message

Customer Service:

  • 1-855-349-5351
    Trader Support

Topstep Emails:

Customer Service
Legal
Privacy Inquiries

Topstep Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Topstep Phone Number
1 (888) 407-1611
Average Hold Time
00:02:33
Average Calls duration
2 minutes
Most Popular Topstep Email Address
support@topstep.com
Topstep Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Topstep Customer Service?

Most Popular Number:

(888) 407-1611
Total calls: 110 Issues resolved: 4 Last call: Mar 19, 2026

The Topstep contact phone number for customer service inquiries is 1-888-407-1611. You can call the company’s Help Center for general information about its products and services. The professional customer care advisors will answer questions regarding Trading Programs and Funded Accounts, explain the monthly membership benefits, and help you solve the platform connection issues. You can also learn more about Express Funded Accounts, Live Funded Accounts, and Multiple Express Funded Accounts at this customer care number. If you have difficulties accessing or navigating the website, use this phone line to report the problem and request assistance. The Trader support is available at 1-855-349-5351.

The Topstep email to get in touch with the customer service agents is support@topstep.com. You can use this address to request additional information about the company and its services. You can also send your concerns and complaints to this email, and the customer care team will contact you to answer your questions or offer ways to resolve the issue as soon as they investigate your case. The Help Center representatives are also ready to assist should you need help managing your account or have questions about your subscription. The same email can be used to discuss the Privacy Policy inquiries. Alternatively, you can reach the Data Protection Officer at dpo@topstep.com.

The Topstep headquarters mailing address is Topstep LLC, 141 West Jackson Boulevard, Suite 4240, Chicago, IL 60604. You can send official correspondence and documentation to this office. The customer service team is also ready to handle consumers’ concerns, complaints, and suggestions sent to this Topstep address. You can also discuss payment-related inquiries with the customer support agents by mail. You will get a response with the required information or instructions to resolve your problem as soon as the company representatives study your request. If you have questions regarding the Privacy Policy, mail them to the Data Protection Officer at Topstep LLC, Attn: Designated Agent, 224 N. Des Plaines, Suite 350.

You can visit topstep.com whenever you need to reach the company’s Help Center for information or assistance. Find the Chat with Us link in the top right corner of the homepage, select the Chat tab, and click the Start Chat button to initiate the conversation with a virtual assistant. Alternatively, you can click the icon with the robot in the bottom right corner of the main page, and the Topstep support AI bot will answer simple questions, help troubleshoot your issue, and offer FAQ articles according to your request. To contact the live operator, click the Talk to a Person button and provide the required information to start the session.

The Topstep hours for phone support are Monday through Friday from 7 a.m. to 6 p.m. CST. You can call the company’s helpline with questions and assistance requests within these hours. If you prefer online communication, you can contact Topstep customer service via live chat Monday to Friday from 5:30 a.m. to 8 p.m. CST. The virtual assistant is available 24/7 at the official website should you need help outside working hours. You can also reach the company’s agents via WhatsApp Monday to Friday from 8 a.m. to 5 p.m. CST. If your inquiry is not urgent, send it to customer support by email.

PissedConsumer Club

Contact Information

Topstep Website:

Topstep Help Center:

Corporate Office Address:

Topstep, LLC
141 West Jackson Boulevard Suite 4240
Chicago, Illinois 60604
United States

Other Info (opening hours):

Hours:

Support Hours

Monday - Friday: 7:00am - 6:00pm CST

WhatsApp Hours

Monday - Friday: 8:00am - 5:00pm


Mailing addresses:

Data Protection Officer

Topstep LLC, Attn:

Designated Agent, 224 N. Des Plaines, Suite 350,


More contact details

Summary of Topstep Customer Service Calls

201 TOTAL
CALLS
01:48 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Topstep?

Account Question:

  • “Bought an account and not 18 and didn’t realize”
  • “Suspicious charge”
  • “Account”

Payments and Charges Question:

  • “I paid for a combine I never received”
  • “On the 6th, I was charged twice for activating my Express account.”
  • “I have paid for 500k account but I didn’t get nothing yet that why I’m trying to know why I I couldn’t get the account”

Request for Information Question:

  • “Discussing of accounts”
  • “Support”
  • “Can I connect accounts and use trading view?”

Product/ Service Question:

  • “Bugs in platform topstepx, everytime new york opens it doenst load anymore”
  • “Topstepx not work”
  • “Xfa not working”

Return/ Replace Question:

  • “Return”
  • “Changement de plateforme”
  • “Incorrectly Charged”

Shipping and Delivery Question:

  • “Size I received 4 inch by six inches and I paid 65 dollars”
  • “Delayed fills”
  • “Didn't receive payment”

Activation/ Cancellation Question:

  • “Error with activation fee”
  • “Cancel account”
  • “Quiero cancelar la dubscripcion”

Refund Question:

  • “Refund”
  • “Refund request”

Other Question:

  • “Monney refound”
  • “Dbbb”
  • “Plus de connexion avec topstep”

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