Topstep Phone Numbers and Emails

Toll-Free Number:

  • (888) 407-1611

Customer Service:

  • (855) 349-5351
    Trader Support

Topstep Email:

Customer Service
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Topstep Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Topstep Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    66% phone 34% email
  • The best phone number to call Topstep is 8553495351. 60% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 1 minute.

  • People call Topstep mainly because of account, request for information, payments and charges.

View full overview ›

How to Contact Topstep Customer Service?

Most Popular Number:

(888) 407-1611
Total calls: 54 Issue resolved: 1 Last call: Jul 11, 2024

The Topstep contact phone number for customer service inquiries is 1-888-407-1611. You can call the company’s Help Center for general information about its products and services. The professional customer care advisors will answer questions regarding Trading Programs and Funded Accounts, explain the monthly membership benefits, and help you solve the platform connection issues. You can also learn more about Express Funded Accounts, Live Funded Accounts, and Multiple Express Funded Accounts at this customer care number. If you have difficulties accessing or navigating the website, use this phone line to report the problem and request assistance. The Trader support is available at 1-855-349-5351.

The Topstep email to get in touch with the customer service agents is support@topstep.com. You can use this address to request additional information about the company and its services. You can also send your concerns and complaints to this email, and the customer care team will contact you to answer your questions or offer ways to resolve the issue as soon as they investigate your case. The Help Center representatives are also ready to assist should you need help managing your account or have questions about your subscription. The same email can be used to discuss the Privacy Policy inquiries. Alternatively, you can reach the Data Protection Officer at dpo@topstep.com.

The Topstep headquarters mailing address is Topstep LLC, 141 West Jackson Boulevard, Suite 4240, Chicago, IL 60604. You can send official correspondence and documentation to this office. The customer service team is also ready to handle consumers’ concerns, complaints, and suggestions sent to this Topstep address. You can also discuss payment-related inquiries with the customer support agents by mail. You will get a response with the required information or instructions to resolve your problem as soon as the company representatives study your request. If you have questions regarding the Privacy Policy, mail them to the Data Protection Officer at Topstep LLC, Attn: Designated Agent, 224 N. Des Plaines, Suite 350.

You can visit topstep.com whenever you need to reach the company’s Help Center for information or assistance. Find the Chat with Us link in the top right corner of the homepage, select the Chat tab, and click the Start Chat button to initiate the conversation with a virtual assistant. Alternatively, you can click the icon with the robot in the bottom right corner of the main page, and the Topstep support AI bot will answer simple questions, help troubleshoot your issue, and offer FAQ articles according to your request. To contact the live operator, click the Talk to a Person button and provide the required information to start the session.

The Topstep hours for phone support are Monday through Friday from 7 a.m. to 6 p.m. CST. You can call the company’s helpline with questions and assistance requests within these hours. If you prefer online communication, you can contact Topstep customer service via live chat Monday to Friday from 5:30 a.m. to 8 p.m. CST. The virtual assistant is available 24/7 at the official website should you need help outside working hours. You can also reach the company’s agents via WhatsApp Monday to Friday from 8 a.m. to 5 p.m. CST. If your inquiry is not urgent, send it to customer support by email.

PissedConsumer Club

Contact Information

Topstep Website:

Topstep Help Center:

Corporate Office Address:

Topstep, LLC
141 West Jackson Boulevard Suite 4240
Chicago, Illinois 60604
United States

Other Info (opening hours):

Hours:

Support Hours

Monday - Friday: 7:00am - 6:00pm CST

WhatsApp Hours

Monday - Friday: 8:00am - 5:00pm


Mailing addresses:

Data Protection Officer

Topstep LLC, Attn:

Designated Agent, 224 N. Des Plaines, Suite 350,


More contact details

Topstep Rating Based on 4 Reviews

Rating details

2.5
more details
Value for money
Website
Additional Fees
Reliability

Rating stats

Rating trend

Summary of Topstep Customer Service Calls

134 TOTAL
CALLS
00:33 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Topstep?

Account Question:

  • “Reset account but can't use”
  • “PA account”
  • “Account”

Payments and Charges Question:

  • “Please talk the program took my money I just signed at six put me on two trades so I couldn't cancel”
  • “Incorrectly Charged”
  • “Charged twice and ive been trying to reach support with no help”

Request for Information Question:

  • “I want to ask questions about Topstep challenges”
  • “Issue confirming subscription”
  • “Don't know how to start with you”

Product/ Service Question:

  • “Market data connection login failed, password/user/server all correct. I've also singed both the agreements on r trader pro.”
  • “Unable to connect to my account”
  • “Connections problems”

Activation/ Cancellation Question:

  • “Cancel account”
  • “Quiero cancelar la dubscripcion”
  • “Subscribe by error”

Shipping and Delivery Question:

  • “Didn't receive payment”
  • “I didn't receive my username and password via my email”
  • “Haven't received my xfa details after 3 days”

Other Question:

  • “Haven’t received payout”
  • “Rule violations”
  • “Rithmic issue”

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