Topo Designs Phone Numbers and Emails

Business Sales:

  • +3 364 055 3461
    Wholesale Europe, United Kingdom, Nordics, Russia

Customer Service:

  • (720) 255-2932
    Boulder, CO
  • (303) 954-8420
    Denver Flagship Store
  • (970) 568-8628
    Fort Collins, CO
  • (415) 525-3749
    San Francisco Store
  • (720) 730-2547

Headquarters:

  • (303) 297-3802

Topo Designs Emails:

Business Sales
Wholesale Australia, Wholesale Europe, United Kingdom, Nordics, Russia, Wholesale Japan, Wholesale United States
Customer Service
Denver Flagship Store, Denver International Airport Concourse A Store, Denver International Airport Concourse B Store, Fort Collins Store
General Info
Media
More phone numbers and emails Less phone numbers and emails

Topo Designs Contact Information

Topo Designs Website:

Topo Designs Online Chat:

Corporate Office Address:

Topo Designs
2500 Larimer St. #102
Denver, Colorado 80205
United States

Other Info (opening hours):

Additional Addresses:


Fort Collins Store:

130B S. College Ave.

Fort Collins, CO 80524, US


Denver International Airport

Concourse A Store:

Concourse A, Center Core

Denver, CO 80249, US


Denver International Airport

Concourse B Store:

Concourse B, Center Core

Denver, CO 80249, US

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How to contact Topo Designs

Customers contact footwear and clothing companies’ customer service for reasons such as:
- Order issues
- Return/Exchange/Cancelation
- Refund
- Account
- Shipping/ Delivery
- Fraudulent activity
- Store reward and credit cards
- For the adequate resolution of the issue, you may be required to provide certain documents and information as discussed below.

Returns

Although the particular return, refund, and cancellation policies vary slightly from one company to another, there are some similarities in the procedures and documents required.

Generally, for the return of items bought online, you need to first contact the customer service representatives to get a pre-approval. During the call, you may be request to provide the following:
- a filled return form;
- photos of the items you are returning;
- screenshot or download of the order confirmation page.

Once you have been approved, they then send a shipping label that you attach to the product’s packaging when sending it back.

Other companies require that you send back the item(s) with the original packing slip while others provide a packing slip alongside the shipping label. If for any reason you do not have a packing slip, print the order confirmation email or fill return form and attach it to the return package.

For purchases made in an actual store, the items should be returned in the same store or a store within the country of purchase. The items being returned should be accompanied by the original purchase receipt.

Tracking orders

Most companies offer an online order tracking feature where you enter your order number and email address to find out whether your order has been dispatched. If you cannot find your order through the order tracker, call customer service with your order number.

You may be requested to produce the following:
- a purchase receipt;
- order confirmation (either use the order confirmation sent to your email or take a screenshot of the order details page from your logged-in account).

Billing issues

If you get billed twice or you notice an unauthorized charge, contact the company’s customer service with a copy of the transaction history.

Circle or highlight the wrong charge for easy identification by the customer service representative.

Fraudulent activity

The most commonly reported fraudulent activities on clothing and footwear e-commerce accounts are changes in the shipping address and unauthorized orders. If you notice any such fraudulent activities, it is paramount that you contact customer service immediately with evidence. Provide the following:

- proof of the fraudulent activity. For instance, you may take a screenshot of the changes or if you received an email notifying you of fraudulent activity, forward it to the customer representatives;
- proof of your identity e.g government-issued ID;
- proof of your address such as a recent bill;
- order details;
- order confirmation to facilitate cancellation of unauthorized orders.

Store reward and credit cards

When calling to apply for a store credit card, you will need to produce the following:
- an identification document e.g. ID, passport, or driver’s licenses;
- your social security number;
- proof of income or employment such as a recent salary stub.

Since there may be differences in the customer service procedures and document requirements from one footwear and clothing company to another, you must review the particular company’s help center for any specific requirements.

More information

Topo Designs Rating Based on 1 Reviews

Rating details

2.0
more details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty
Customer service

Rating stats

Rating trend

Summary of Topo Designs Customer Service Calls

2 TOTAL
CALLS
01:06 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Topo Designs Customer Service?

Product/ Service Question:

  • “Defect”

About

Topo Designs Return Policy
Website want The User of Website to love everything The User of company services purchase from Topo Designs, and topodesigns.com stand by every item Topo Designs make. Simply return the product to The Company in its original condition (unused, unwashed, unaltered, free of pet hair) within 30 days and topodesigns.com will issue The Client of Topo Designs a refund. International orders, orders exceeding the 30 day window, or items marked as Final Sale, are not eligible for a return or exchange. topodesigns.com ship as fast as Website can so The User of company services can start enjoying The User's gear. Most orders are processed and out the door in 1 to 3 business days, but transit time can take up to 6 days, depending on The User's distance from Colorado. For orders placed with expedited 2nd day air shipping topodesigns.com use UPS, so transit time only applies to weekdays and Website cannot ship to PO boxes. Please contact topodesigns.com if The Client of Topo Designs have any shipping questions. Also, please add any extra delivery instructions to the comment section of The Customer's order.
To read more: https://topodesigns.com/pages/shipping-and-returns
Topo Designs Delivery Policy
To read more: https://topodesigns.com/pages/shipping-and-returns
Topo Designs Warranty
Building products that stand the test of time and can work anywhere on The User's map is Topo Designs's' goal. Fewer things, that can be combined in endless ways, to work in any environment. Whether traveling the globe or headed to the backcountry, The Company want to make sure everything will go out and come back in one piece, year after year. topodesigns.com use the highest quality fabrics, hardware and materials, and overbuild everything Topo Designs make. Topo Designs stand behind Company's quality and durability on all packs, bags and accessories, which is why Topo Designs offers a reasonable lifetime warranty against defects in materials and workmanship. Topo Designs's' warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear. Topo Designs also offers a limited warranty against defects in materials and workmanship on apparel.
To read more: https://topodesigns.com/pages/warranty-and-repairs
Topo Designs Privacy Policy
Additionally, as The Client of Topo Designs browse the Site, The Company collect information about the individual web pages or products that The Customer view, what websites or search terms referred The User of Website to the Site, and information about how The Client interact with the Site. Website refer to this automatically-collected information as "Device Information". When The User of Website make a purchase or attempt to make a purchase through the Site, topodesigns.com collect certain information from The User including The Customer's name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Website refer to this information as "Order Information". Additionally, when The User are visiting the Site (and in some cases a Topo Designs Retail location or event), The Customer may be prompted or asked to share The Client's email address as a completely voluntary act.
To read more: https://topodesigns.com/pages/privacy-policy
Topo Designs FAQ
topodesigns.com ship all of Topo Designs's' orders out of Denver, CO, so international shipments travel a very long way. Company's current shipping carrier + ship method doesn't support delivery to all global locations. Feel free to check out some of Topo Designs's' retailers who may deliver to The Client's international address: Urban Outfitters, Zappos, REI, Backcountry, Nordstrom and more. The Customer's order should ship within 2 business days of when it was placed. Topo Designs's' order has shipped. If The User of Website have selected 2nd Day Air shipping, The Client's order will arrive on the 2nd business day. The tracking number I received says that Company's order has been delivered, but I'm not able to locate it. It may be delivered 1 day after The Client receive the delivery notification. If The Client's package doesn't show up after a day, Topo Designs recommend that The User file a claim with the shipping carrier.
Topo Designs Pros and Cons

Cons: Not being notified concerning the receipt or repair if done

Topo Designs reviews and complaints

Topo Designs is ranked 457 out of 2351 in Footwear and Clothing category

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