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Contact Tom Ford Customer Service

Tom Ford Phone Numbers and Emails

Toll-Free Number:

  • (888) 866-3673
Call customer service
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Customer Service:

  • (212) 359-0300

Tom Ford Emails:

Customer Service
Legal
Privacy Inquiries
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How to Contact Tom Ford?

Most Popular Number:

(888) 866-3673
Total calls: 24 Issue resolved: 1 Last call: Jan 8, 2025
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PissedConsumer Reporter

To contact the Tom Ford headquarters by phone, dial the toll-free helpline, 1-888-866-3673, between business hours. Clients with general queries and concerns can also use the Tom Ford customer service number 1-212-359-0300 to call or message the company agents. Calling the business representative is best to seek efficient assistance with urgent issues and concerns. However, customers must choose the helpline most relevant to their issue and contact the Tom Ford store between 8:00 AM and 9:00 PM EST on any day of the week.

Customers can use the published email address assistance@tomfordinternational.com to contact the business agent for help with general and technical issues. The Tom Ford email privacy@tomfordinternational.com is available to contact the legal department for privacy inquiries. Clients seeking to ensure an efficient response must explain the matter in detail and include relevant proof if necessary. However, the details must not contain any personal or sensitive information since that can be risky. Once you submit the request, Tom Ford customer service will respond within a few hours or days.

Tom Ford International, LLC, is headquartered in the United States. Clients seeking to contact the Tom Ford headquarters by mail or in person can use the address 672 Madison Ave., 18th Fl., New York, New York 10022, for consultation. Those who want to meet the business agents in person must make an appointment in the department of their concern beforehand and arrive during office hours for convenience. However, if the matter is general and can be resolved by contacting Tom Ford online, it is better to email or submit a request on the company website.

Customers who need online help can visit the Tom Ford official website. On the homepage, select the most relevant option among Fashion and Accessories or Fragrance and Beauty. That directs them to a new page, and customers can click Contact Us. Follow this by filling out the form. They can put forth inquiries about order and product information, returns and refunds, payments, and sharing technical and privacy issues. The contact page also has the option to find stores, book appointments for consultation, or submit a request via the Tom Ford email.
Customers can also consult the beauty experts via online chat throughout the week. Those contacting on weekdays can do so between 10:00 AM and 10:00 PM EST. The hours specified to chat with business agents on weekends are between 12:00 PM and 8:00 PM EST. Tom Ford customer service also handles order issues Monday through Sunday between different hours. Lastly, the times specified for order assistance are between 8:00 AM and 10:00 PM EST, Monday through Friday. Users with similar concerns can also contact the agents on weekends between 10:00 AM and 8:00 PM ET.

Tom Ford Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Tom Ford Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    77% phone 23% email
  • The best phone number to call Tom Ford is 8888663673. 77% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday.

  • Be prepared for the call as Tom Ford may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Tom Ford Website:

Tom Ford Help Center:

Corporate Office Address:

Tom Ford International, LLC
672 Madison Ave., 18th Fl.
New York, New York 10022
United States

Other Info (opening hours):

Customer Service Phone Hours:

Monday - Sunday: 8:00AM-11:00PM

More contact details

Tom Ford Rating Based on 5 Reviews

Rating details

2.7
more details
Value for money
Advertised vs Delivered
Product or Service Quality
Discounts and Special Offers

Rating stats

Rating trend

Summary of Tom Ford Customer Service Calls

31 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tom Ford?

Product/ Service Question:

  • “Broken glasses”
  • “Damaged sunglasses”
  • “In regards to my recent purchases”

Request for Information Question:

  • “I want to check on my order”
  • “For enquiry”
  • “Like to talk to somebody in regards, to cologne”

Return/ Replace Question:

  • “Replace my Tom ford lenses”
  • “Change”

Refund Question:

  • “Refund”

Shipping and Delivery Question:

  • “Package”

Other Question:

  • “Ordered tom ford perfume bur received empty box”
  • “My eye frame may have a manufacturing issue”
  • “Stolen Glasses”

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