Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

Draft home from Toll. Insulation was done on the cheap with no air barrier.

Energy audit by a third party exposed the issue, but Toll doesn't want to do anything and hides behind "code", while claiming to be a luxury builder and charging top dollar from customers. Warranty service sucks. Going through a painful experience. The home is in Hamlet Canton, MI.

They installed a whole house humidifier that doesn't fit the capacity of the home.

Experienced very dry throughout the winter and had to buy portable units from retail. This is after paying for the whole house humidifier.

They have learned to skimp on stuff and get away with poor quality - all while charging owners a lot of money. Don't recommend.


Product or Service Mentioned: Toll Brothers Insulation Service.

Reason of review: Bad quality.

Preferred solution: Deliver product or service ordered.

Toll Brothers Cons: Warranty and the quality of the build.

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