Contact Tokyo Joes Customer Service

I was served a bowl of noodles that were so slimy and disgusting I literally couldn't eat the food. I gave the bowl back and told them, being in customer service myself, that's something I would never put on someone's table.

I wouldn't feed my dogs that. The response to this, instead of offering me a refund or to make something else on the menu, was to take my phone number and offer me a phone call the following day which did nothing to help my situation. The following day, I did not receive a phone call and I had to call them to further voice my displeasure of now having a terrible meal, it not being fixed, expecting a phone call that was disregarded, and then the phone call I made, I was hung up on. I then tried to call back, of course, no one answered for several minutes knowing assuredly it was me calling to complain about being so disrespected.

I finally got a call back and the situation was again unresolved and I was told I would get yet another call back the following day. This is a terrible way to treat customers. This, being my first experience ever going to Tokyo Joe's will, needless to say, also be my last. I have nothing good to say and assure you I will have nothing good to say to anyone who asks if they should go there.

They will definitely be waived off to another location, a different store entirely due to terrible food, atrocious customer service, and an uncaring attitude towards their customers. When we were served, my girlfriend got her food within 3 minutes. They stated my food would take a little longer because it was steak. It took them literally 20 minutes to get my food onto the table and then for it to be that bad, I don't know how this place is even in business.

The food should have come out at the same time. By the time she was done eating, my food had just gotten to the table. It is ridiculous and then to be treated like that is abhorrent.

The manager very easily could have refunded my money or offered me anything else off the menu as a replacement. Instead, I was dismissed out of hand and swept under the rug as if my concerns didn't matter.

The absolute worst experience I think I have ever had anywhere all for the lady taking order and other members of their team argue about the chicken in the bowl and tell me that the way it always is and they were giving me a spot to put my fork! The chicken what was there was dry and tough!

The lady taking the order was stoned I think, not very responsive to just about anything Said to her.

I'm very disappointed and would like to get some kind of compensation but that probably won't happen who do I need to call now to make a formal compliant? Cause I know for a fact that the store I went to did a180 as far as customer service or the cleanliness of the place went down the tubes also, I most likely won't go back unless they make this right!