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TodayTix Phone Numbers and Emails

Toll-Free Number:

  • (855) 464-9778
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TodayTix Emails:

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How to Contact TodayTix?

Most Popular Number:

(855) 464-9778
Total calls: 67 Last call: Jan 19, 2025
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PissedConsumer Reporter

The Todaytix customer service team accepts any appeals at the following phone number: 855-464-9778. The company specialists have allocated this line to assist you with any questions or inquiries related to shows, gift cards, etc. When talking with the Todaytix customer service manager in real-time, be ensured that you have all questions at hand to speed up the process of solving your matter.

Todaytix provides several email addresses to cater to different types of inquiries. Reach the customer service team at info@todaytixgroup.com if you have general questions or need assistance. Are you interested in discussing partnerships? Get in touch with a dedicated specialist at partnerships@todaytixgroup.com. For Ticket Protection-related questions, send a letter to USSupport@todaytixgroup.com. If you are a member of the press or online media, contact Todaytix at press@todaytixgroup.com.

The Todaytix main office is located in the United States at 1501 Broadway, Suite 1313 New York, New York 10036 United States. This is the company’s main administrative hub, where specialists coordinate operations and manage services. The company also has a branch office in the United Kingdom at the following address: 5 New Street Square, London EC4A 3TW United Kingdom. Use it if you are outside the USA.

Todaytix office hours may vary. So, clarify when specialists accept appeals by phone or by emailing info@todaytixgroup.com. Regarding email support, the customer care team strives to respond promptly, typically within 24–48 hours.

To use the Todaytix chat option, follow “Help and Support” at the bottom menu, and you’ll see the “Contact Us” button in the lower-right corner. Click on it, enter your name in the appropriate field, type your email, choose the options, and if it is necessary, type your question.

TodayTix Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • TodayTix Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    76% phone 24% email
  • The best phone number to call TodayTix is 8554649778.

  • The longest wait times are on Friday, while the shortest are on Wednesday.

  • People call TodayTix mainly because of product/ service, return/ replace and refund.

View full overview ›
PissedConsumer Club

Contact Information

TodayTix Website:

TodayTix Help Center:

Corporate Office Address:

TodayTix, Inc
1501 Broadway, Suite 1313
New York, New York 10036
United States

Other Info (opening hours):

Other Location:

TodayTix Ltd

5 New Street Square, London

EC4A 3TW United Kingdom

More contact details

TodayTix Customer Service Reviews

2.5 / 5
Average
Susan V Gdu
Great job
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Excellent service! Our rep handled things immediately and was very helpful and friendly . We will definitely use them for future service

Read full review
Susan F Ugr
Long time for resolution

They are extremely difficult to reach and it took a few weeks for the resolution. Not good communicators, yet in the end I was satisfied but it was not necessary to have to go through so much. They need to have better customer service and better communication.

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Linda L Aic
At last!!
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

After my tickets failed to arrived and sending many messages with no response, finally sent complaint via pissedconsumer.com. Which resulted in immediate response and the tickets being sent.

Read full review

Summary of TodayTix Customer Service Calls

67 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TodayTix?

Product/ Service Question:

  • “Lottery Tickets don’t work”
  • “Cannot access tickets”
  • “Purchase tickets”

Return/ Replace Question:

  • “Change tickets”
  • “I would like to exchange 2 tickets in a show to other tickets in the same shoe, because I have been told that my friend who is accompanying me needs to sit higher up because of a neck condition she has. I rang the box office,who were OK with it but t”
  • “Change seats for a nearby available one”

Refund Question:

  • “Refund”
  • “Help no refund”
  • “No refund”

Activation/ Cancellation Question:

  • “Cancel tix”
  • “Tickets cancel , reason sickness”
  • “Tickets cancellation”

Account Question:

  • “Validity of voucher code”
  • “Account update”
  • “Trying to find my tickets that were sent to my gmail account”

Payments and Charges Question:

  • “Charged but didn’t get any ticket”
  • “Wrong transactions over charged for tickets”
  • “Credits are not applied”

Request for Information Question:

  • “I didn’t received a confirmation code on my purchase or an email”
  • “I had a death in my family and will not be able to attend a show for Friday night and want to know if I can change the date”
  • “Ticket purchase confirmation”

Staff Question:

  • “Lost money on tickets unable tonreach customer service.”
  • “Im at tbe venue waiting for customer service help”

Shipping and Delivery Question:

  • “We never received our tickets to Harry Potter in NYC that is this evening”
  • “Tickets for 19/30 100pm MJ musical not received yrt”

Other Question:

  • “Cargo duplicado”
  • “Where are my tickets”
  • “Tickets”

Compare TodayTix Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

TDF
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3.3 out of 5
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