Zagreb, Zagreb
0 comments
Not resolved

In April 2011 I bought 2 Whirlpool semi pro washers model (3LCHW9100WQ) and 1 dryer model (3LCED9100WQ) from the company "Bijeli svijet" and opened the first self service laundry in ***, Croatia.

Since the beginning I had problems with the gum (black), after the washing cyclus you could see black lines on the linen. Whirlpool Croatia denied that the gum can be the cause. After two months they gave me new gums because they finally admitted that there is a problem, but the problem still exists.

After 5 months of work first malfunctions on the washers started. The biggest problem is that it took and still takes them up to a few months to repair them or to get the replacement part and this problems I have ever since. In January 2012 I called the service in *** to order some new replacement parts, but they never came. Also in may after the warranty expired I had a problem with the electronics, but the part did not came till today.

The warranty was not extended, even it took more than 1 month to repair the machines.

Whirlpool Croatia promised me to give me an answer in august, but he never did. I also tried to call them for the last two months, but without any result.

In global if I take that I have this washers and dryer for about 18 months, the washers where out of function for more than 6 and the dryer for 4 months.

Whirlpool support and quality does not exist at all in Croatia.

Review about: Whirlpool Dryer.

Review #358489 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $12000
Preferred solution Not specified

Had an Experience with Tip Top Self Service Laundry?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Leaffilter North - Disappointed customer. What a nightmare! Leaffilter North "Three weeks ago, I had a LeafFilter rep come by and tell me about the system. He had this great portfolio that with detail told me how they were above..." Read more Rebath - 8 months and still unfinished Rebath "I signed a contract with Re-Bath 8 months ago and I am still waiting for my project to be completed and the repairs done to the areas they damaged during..." Read more First American Home Warranty - Totally Blown Away by FAHW's Business Practices! First American Home Warranty "I would like to join you in a class action against FAHW. The reason being is that they are falsely advertising what they say they cover. I closed on my house..." Read more Sherriff Goslin Roofing - Sherriff-Goslin Company, what the did to us was despicable. How the BBB can still rate them A+ is a scam! Sherriff Goslin Roofing "All views expressed in this review are our own and do not necessarily represent the Sherriff-Goslin Company's (noting the Mansfield, Ohio branch), the BBB's (noting the BBB serving Western Michigan)..." Read more Justanswerlegal Questions - I locked into the "service" on the 23.6.17 on the assumption that 4 $5 (Bankcard) I might get a brief referral regarding an issue of Contract Law. Justanswerlegal Questions "I supplied my BankCard details with a synopsis of my sons problem. What i received was advice that Contract law is complicated(I knew that) did i want to talk to..." Read more Lulu Hypermarket - Didn't expect this!! Lulu Hypermarket "We are regular customers of Lulu hypermarket. Yesterday when we went shopping there was good offers and discounts related to eid festival, and we came across these berry section and..." Read more Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise Enterprise Rent A Car " We dealt with DESPICABLE, INSULTING customer service after having four wheels and tires stolen from our personal vehicle that was left on their lot during our vacation. Our wheels..." Read more Dhgate - Nice blue watch Dhgate "I like watch I bought. cheap and fast delivered. Its to easy buying on dhgate.com. goods arrived less a month and purchase was made from my cellphone. I like so..." Read more