Ting Phone Numbers and Emails

Toll-Free Number:

  • (855) 846-4389
    Ting Mobile

Customer Service:

  • (844) 846-4994
    Ting Fiber Internet
  • (855) 846-4389
    Ting Mobile

Sales/ Reservations:

  • (855) 999-7266
    New Signups Ting Mobile
  • (855) 846-4626
    Ting Fiber Internet

Ting Email:

General Info
More phone numbers and emails Less phone numbers and emails

Ting Contact Information

Ting Website:

Ting Online Chat:

Corporate Office Address:

Ting, Inc.
96 Mowat Ave, , Ontario M6K, CA
Toronto, Ontario M6K 3M1
Canada

Other Info (opening hours):

Additional Addresses:


421 Dr Martin Luther King Jr Dr E,

Starkville, MS 39759, US


DISH Network L.L.C.

Attn: Privacy

P.O. Box 6655

Englewood, CO 80155-6655, US



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How to contact Ting

Customers often reach out to telecommunication companies regarding:
- Account and login issues
- Billing/ Payment issues
- Refunds
- Technical issues
- Installation issues
- Cancellation
- Service transfer issues
- Internet services
- Phone services
- TV services
- For the adequate resolution of the issue at hand, you may be required to provide certain documents and information as discussed below.

Refunds and payments issues

Some of the most common refund and payment issues that customers reach out to telecommunication companies regarding include wrongful billing, request for refunds due to poor service delivery, difficulty making payments, and unauthorized charges.

For assistance with paying your bill, you will need to provide:
- your account number;
- invoice for the particular period;
- payment method.

Some companies mail monthly bills to their customers while others provide an invoice in the customer’s online account. If the problem is with your payment method, you will be asked to contact your card issuer or payment method provider.

If you notice a disputable transaction, call the customer support of your telecommunications company immediately. Some companies have an option where you can select the particular transaction and report it, while in other cases, you need to contact customer service with evidence of the transaction e.g transaction history page with the particular payment highlighted or circled.

Visit the transactions or order history page and download or take a screenshot of the particular transaction and provide it to the customer service representative. In the cases of wrongful billing or double charges, the company may immediately approve a refund to your payment method.

Otherwise, contact your credit card issuer or payment method provider to request a chargeback. You will be required to provide:
- proof of the transaction;
- proof that the service provider was not helpful e.g notes taken during phone call or email correspondence with a customer representative from the service provider’s company

Account set up, activation, and login issues

For telecommunication services such as broadband and fiber connection, you will need to ascertain that the service is available in your location. Contact the given company’s customer support with your specific address to find out whether you are eligible and the necessary documents for sign up.

On the other hand, for phone services, a PIN is sent to your phone number or email address that you use to activate your prepaid account.

Similarly, most home phones and internet routers come with a serial number or ticket number that you use to activate the gadget. On the supplier’s website, there is usually an equipment registration or activation feature where you enter the serial number or ticket number. In most cases, to stay active, you need to pay the monthly installments on time.

Blocked accounts/devices or suspended services

Customers often block or suspend their telecommunication devices or accounts if the gadget gets lost or stolen or if they will not be using the service for an extended period. You log in to your account and choose to suspend, block, or deactivate under account settings. However, to reactivate or lift a block, you may be required to verify your identity by:
- providing an ID photo;
- answering questions about your account.

Installation, service transfer, and technical issues

Most telecommunication companies communicate about pre-planned or ongoing service disruptions on their website. If your area is experiencing a disruption, callt customer service with details of when the blackout started and your location. In case of technical issues that are unique to you, you may be asked to produce a maintenance report to help troubleshoot the issue.

More information

Ting Rating Based on 2 Reviews

Rating details

1.1
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Value for money
Exchange, Refund and Cancellation Policy
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Summary of Ting Customer Service Calls

1 TOTAL
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00:00 AVG CALL
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0% ISSUES
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About

Ting Return Policy
To read more: https://ting.com/guarantee
Ting Delivery Policy
To read more: https://ting.com/guarantee
Ting Terms of Service
These are The Client's terms of service for any service of Ting (ting.com, Website, "the company", "Ting") that The User of company services use including, without limitation, mobile services and Internet services. Website wrote them in "plain English" so that The User of company services (The Client) could read them more easily. The Client should read this document - it is important - it outlines how The User can use Ting, The Client's rights, Ting's' rights, Company's responsibilities to The User of company services and The User of Website to Website The short version is this: Website don't take advantage of people. Ting ask in return that they not take advantage of Website Unfortunately a mutual understanding like that can't be made legally binding without a document like this one. By purchasing, installing, or activating a Ting product or service, The User of Website agree to be bound by these Terms Of Service. Also, The User agree that if The Client of Ting allow others to access or use Ting's' products or services, The User of company services will be responsible for all activity on the services, whether such activity is undertaken by The User of Website or someone else.
To read more: https://ting.com/terms
Ting Privacy Policy
As a result, some elements of Company's site won't work as designed. For example, promotional codes won't apply, and Website won't be able to keep The User logged in for future site visits. ting.com want to make sure The Client have an outstanding Ting experience. The Company are not able to deliver that with The Customer's current browser settings. Please enable Javascript in The Customer's browser settings . Information about The Client's computer such as The User's IP address, browser type, referring/exit pages, and operating system. Respond to The Customer's questions and concerns. ting.com obtain address information about The Customer from third party sources, such as the The Company Postal Service, to verify The User's address so Website can properly ship The Customer's order to The Client and to prevent fraud. If The User of Website provide Ting personal information about others, or if others give ting.com The User's information, Website will only use that information for the specific reason for which it was provided to The Company
To read more: https://ting.com/privacy_policy
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