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Contact Times Union Customer Service

How to Reach a Person at Times Union

Verified Contact Information

Customer Service Number:

  • 1-518-454-5694
Call Now
Send Message

Accounting/ Billing:

  • 1-518-454-5595

General Info:

  • 1-518-454-5000
    Classified ads
  • 1-518-454-5454
    Delivery
  • 1-518-454-5588
    Display ads, in print and online
  • 1-518-454-5358
    Real Estate
  • 1-518-454-5085
    To place an obit or memoriam
  • 1-518-454-5090
    To submit an engagement, wedding or anniversary announcement

Jobs/ Career:

  • 1-518-454-5550

Customer Service:

ddenault@timesunion.com
Home delivery service specialist
tucitydesk@timesunion.com
Local News
tusports@timesunion.com
Sports

General Info:

jjochnowitz@timesunion.com
Editorials and commentary
tucommentary@timesunion.com
Editorials and commentary
sfromma@timesunion.com
Times Union Blogs
tuobit@timesunion.com
To place an obit or memoriam

Headquarters:

kholland@timesunion.com
Chief Financial Officer
pahart@timesunion.com
Director of Cross-Media Business Development
cseiler@timesunion.com
Managing Editor
ghearst@timesunion.com
Publisher, CEO
ttyler@timesunion.com
Senior Editor, Engagement
blyons@timesunion.com
State and Investigations Editor
dcouto@timesunion.com
Vice President of Operations and Integrated Services

Jobs/ Career:

mrollis@timesunion.com
rfantasia@timesunion.com

Legal:

copyright@hearstnewspapers.com
Copyright Infringement Inquiries
privacy@hearst.com
Privacy Inquiries
datarequestsnewspapers@hearst.com

Sales/ Reservations:

onlinestore@timesunion.com
Online Store

Technical Support:

webmaster@timesunion.com
eanderson@timesunion.com
Business editor
tormsbee@timesunion.com
Features editor
bdouglas@timesunion.com
Sports editor
schartrand@timesunion.com
jkiley@timesunion.com
Real Estate
bcalhoun@timesunion.com
Director of Engineering and Technical Services
tshaffer@timesunion.com
Online Executive Producer
ghahn@timesunion.com
Senior Editor, Features
llewis@timesunion.com
Senior Editor, News
rsmith@timesunion.com
Vice President and Editor
teason@timesunion.com
Vice President of Advertising
tpeterson@timesunion.com
Vice president of circulation
cushkow@timesunion.com

Times Union Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Times Union Phone Number
1 (518) 454-5694
Average Hold Time
00:03:41
Average Calls duration
3 minutes
Most Popular Times Union Email Address
ddenault@timesunion.com
Times Union Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Low (25% reported full resolution)
View full overview

How to Contact Times Union?

The Times Union customer service phone number for support is +1 518-454-5694. Clients can use the line to get in touch with the key specialists of the company and communicate the issues they have with the services. The accounting team operates the telephone number +1 518 454 5595. You can use it each time you have concerns related to billing and payments. Call the support number if you want to get a hard copy of the contractual documents. The general line for the classified ads issues is +1 518 454 5000. Delivery problems can be considered with the specialist at +1 518 454 5454.

The Times Union email for the business representatives is eanderson@timesunion.com. When you have questions related to the sport, send the letter to the email address tusports@timesunion.com. Local news team operates the inbox tucitydesk@timesunion.com. The Times Union headquarters email address is ddenault@timesunion.com. Legal questions can be addressed at privacy@hearst.com. If you have intellectual property issues, send them to copyright@hearstnewspapers.com.

The Times Union address of the head office is Box 15000, 645 Albany Shaker Road, Albany, New York 12212, United States. The main editing team and authors are housed in the corporate office. Each customer can use the location to send official documents and correspondence for the company's consideration. When you have complaints about published articles or collected materials, send the letter to the head office.

The Times Union site allows clients to subscribe to the services online. You can complete the process by using the Subscribe tab at the top of the page. Choose the type of services you seek and receive more details about the related articles. If you want to create the account, press Sign in. This function allows readers to be aware of the upcoming events and articles.

PissedConsumer Club

Contact Information

Times Union Website:

Times Union Help Center:

Corporate Office Address:

The Hearst Corporation
Box 15000 645 Albany Shaker Road
Albany, New York 12212
United States

Other Info (opening hours):

Delivery Hours:

Monday - Wednesday, Friday: 8 a.m.- 4 p.m.

Thursday: 6 a.m.- 4 p.m.

Sunday: 8 a.m. - 11:30 a.m.

More contact details

Fax:

+1212-649-2035

Why Customers Call Times Union?

Top Reasons of Customers Calls

  • Shipping and Delivery 57%
  • Return/ Replace 14%
  • Product/ Service 14%
  • Customer Inquiries & Issues 14%

Shipping and Delivery

57%
  • "Missed delivery"
  • "Delivery problem"
  • "Missed deliveries"

Return/ Replace

14%
  • "Change debit.card number"

Product/ Service

14%
  • "Problem with aaTimes Union double billing me for September"

Customer Inquiries & Issues

14%
  • "Vacation"

Compare Times Union Customer Service To

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