Contact TimelyCare Customer Service

Clients can select one of the three official email addresses to relay their queries and complaints to the agent. Those seeking to report security issues can reach TimelyCare’s customer service at security@timelycare.com. For legal or privacy inquiries, submit your request to the relevant department via email to privacy@timelycare.com. Lastly, if you are consulting for a media-related inquiry, please use media@timelycare.com to contact the respective agent during business hours. This will ensure that you receive an effective response to your request within several hours or a day.

Customers seeking to consult the company's head office in person can visit it in Texas at 1315 S. Adams St., Fort Worth, Texas 76104, United States. However, they must arrive with an appointment in the respective department to ensure a seamless experience. If it is difficult to consult the headquarters in person, sending a letter to the TimelyCare address is also an option for secure and effective communication. This method is highly recommended for clients with complex or sensitive issues.

Several options for online assistance are available on the TimelyCare website. For instance, it has a dedicated Contact section featuring an online form for direct consultation with the customer care team. Users can complete it by providing their full name, email address, phone number, organisation name, professional role, and comments. Submitting it during business hours will ensure a quick follow-up and practical assistance. The website also features a Support page with several options to consult TimelyCare’s customer service online. For instance, users can call the agents or initiate a live chat with them. They can also submit their issues and inquiries via the company's official application. To do so, they would need to log in to the app and tap the account icon in the bottom right corner of the screen. That will direct them to the Help Center option. They can select it and click 'Contact' in the top right corner of the next page. Once done, they can specify their issue, fill out the text box, and click Send Message to submit their inquiry to the support team.