Tidebuy - Small Boots

89 of 304 Tidebuy reviews

I ordered a pair of boots from this company for my son's girlfriend for Christmas in a size 6 (39). Paid via paypal and never opened an account.

Boots arrived 3 weeks after ordering. Shoe box arrived size 6 but the boots inside were a size 4.

I immediately set up a dispute for a refund with paypal, which Tidebuy refused to honour. Tidebuy requested pictures of the boots and the box which I then sent to them.

They are now saying that I ordered the size 4 (36) and that I could exchange for the cost of £14.99 postage. The shoe box was a deffo size 6

I know for a fact I ordered a size 6 and well annoyed. I traced my steps back to my order. Tidebuy then gave me an account number and log in to find that they had added these boots into the order history, as ordered in a size 4.

Awful sneaky company. Will not be ordering from them again!!

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Customer service
Delivery Service
Discounts and Special Offers
Website

  • What I liked
      No items
  • What I disliked
    • Made out it was my mistake

Reason of review:
Poor customer service
Monetary loss:
$32
Product or service
Boots
Review category
Footwear and Clothing
review #580206

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89 of 304 Tidebuy reviews

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