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I took my (2018) car through the Tidal Wave Auto Spa car wash in So Glens Falls, NY on March 20, 2023. At the blow dry end of the wash tunnel, all four of my window rain guards were violently ripped off by the force of the blower and the manufacturer emblem was blown out of my front grill.
The force was quite excessive.
The cost to replace the pieces that were ripped off my car is $328.
The car wash location refuses to make restitution, apologize, or show any remorse or regret for the damage. Not even so much as an offer of a refund for the $30 wash. In fact, the contact person at the location, although admitting that emblems do come off in the wash, claims they are "already damaged entering the wash", effectively blaming the victim 100% of the time.
In the course of trying to extract a resolution from the location, I have been told that the car wash policy doesn't cover damage to add-on accessories. OK, fine, the window guards were added on 3 years ago.
However, they've withstood other car washes multiple times with no issues.
And this policy does not apply to my front grille decal. Last time I checked, manufacturer decals come attached to the car when it's driven home from the dealership at the time of purchase.
No consumer would knowingly take their car through a car wash if they could reasonably anticipate that parts would be violently ripped off in this manner.
This location should be held accountable for the damage their equipment caused and be more diligent in testing same prior to running cars through each day. Or at the very least, offer an apology.
User's recommendation: Avoid this location. Be aware that they will not cover any damage to your vehicle caused by their equipment.
Monetary Loss: $328.
Preferred solution: $328 restitution to cover the cost of replacement parts..
Tidal Wave Auto Spa Pros: Quick.
Tidal Wave Auto Spa Cons: Damage to vehicle no adherence to stated damage policy bad cs.
Location: 168 Saratoga Avenue, South Glens Falls, New York 12803, United States
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