Contact TicketSwap Customer Service
TicketSwap Phone Numbers and Emails
Customer Service:
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+44 203 608 4611
General Info:
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+3 120 308 0676
TicketSwap Emails:
TicketSwap Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TicketSwap Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TicketSwap is 442036084611. 89% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday.
Be prepared for the call as TicketSwap may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TicketSwap Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TicketSwap is 442036084611. 89% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday.
Be prepared for the call as TicketSwap may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call TicketSwap mainly because of product/ service, request for information, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact TicketSwap is complaints@ticketswap.com. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
TicketSwap Website:
TicketSwap Help Center:
Corporate Office Address:
TicketSwap Customer Service Reviews
I have filed a complaint and got no response so far. I have been scammed out of my money and had to pay for two tickets
I raised concerns about how a PDF ticket may be able to be scanned twice, once by original seller then by the buyer which would invalidate the ticket to whoever scanned it last. They reassured me that the majority of the tickets sold are in PDF format and rarely have this issue.
Summary of TicketSwap Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TicketSwap?
Product/ Service Question:
- “Problem with my tickets”
- “Ticket not working”
- “I bought a ticket for a festival last weekend and it ended up being a fake ticket”
Request for Information Question:
- “Unable to update payout method”
- “Help with payout”
- “Someone bought 1 ticket and 3 audioguides- I want to know that they know what they bought before the go to the event”
Payments and Charges Question:
- “Issue with payment”
- “Did not got paid for my ticket”
- “Still waiting payment”
Account Question:
- “Sort code says it’s invalid”
- “Verify my address”
- “Account closure”
Activation/ Cancellation Question:
- “Cancelled ticket”
- “Cancelled ticket scammed”
- “Cancel sold ticket”
Shipping and Delivery Question:
- “Not received payment”
- “Still have not received my ticket”
- “Have not received a payment that was due over a month ago”
Refund Question:
- “Get refund off tickets that did not work”
- “Refund”
- “Rejected refund”
Return/ Replace Question:
- “Incorrect ticket sold to me”
- “Name change”
- “Changed my mind and don't want to sell a listed ticket any more”
Website/ Application Question:
- “On the app the help desk is not working”
- “App issues”
Other Question:
- “I sold tickets over 2 weeks ago and haven’t received the money”
- “I have been scammed”
- “Ticket query”
Compare TicketSwap Customer Service To
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