Contact TicketSwap Customer Service
How to Reach a Person at TicketSwap
Verified Contact Information
General Info:
-
+3 120 308 0676
Customer Service:
-
+44 203 608 4611
TicketSwap Emails:
Business Customer Service
Partnership
Complaints/ Feedback
General Info
TicketSwap Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular TicketSwap Phone Number
+44 203 608 4611
Average Hold Time
Less than 1 minute
Most Popular TicketSwap Email Address
complaints@ticketswap.com
Issue Resolution Rate
Low (16% reported full resolution)
TicketSwap Customer Service Rating
4.5 out of 5
Overall Customer Sentiment
Mostly satisfied
Call Volume by Day
View full overview ›
TicketSwap Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular TicketSwap Phone Number | +44 203 608 4611 |
| Average Hold Time | Less than 1 minute |
| Most Popular TicketSwap Email Address | complaints@ticketswap.com |
| Issue Resolution Rate | Low (16% reported full resolution) |
| TicketSwap Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 79% phone, 21% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Customer Effort Score | Low Effort |
| Prepare before the call to TicketSwap | First and last name, nothing or email |
Call Volume by Day
Contact Information
TicketSwap Website:
TicketSwap Help Center:
Corporate Office Address:
TicketSwap B.V.
Rokin 75
Amsterdam,
Noord-Holland
1012KL
Netherlands
Summary of TicketSwap Customer Service Calls
428
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
16%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TicketSwap?
Product/ Service Question:
- “Tickets are fake”
- “Can’t access my tickets”
- “Thought i had purchased 4 tickets not 3”
Request for Information Question:
- “Enquiry”
- “Support issue”
- “Need help”
Payments and Charges Question:
- “Payment”
- “Dispute between seller and buyer”
- “No payment”
Account Question:
- “Tickets locked”
- “Can’t transfer bought tickets to TM account”
- “I not access buy ticket in my account.”
Refund Question:
- “Refund”
- “Asking me for money back?!”
- “Refund ticket that was used already by someone- not valid”
Return/ Replace Question:
- “Ticket is not correct, contact service email is not replying”
- “Name change”
- “Change data on ticket”
Activation/ Cancellation Question:
- “Cancelling order as listing was wrong”
- “Cancel sale”
- “Cancelled ticket”
Shipping and Delivery Question:
- “Not received payment”
- “Still have not received my ticket”
- “Have not received a payment that was due over a month ago”
Website/ Application Question:
- “Someone on your website send me fake tickets”
- “On the app the help desk is not working”
- “App issues”
Staff Question:
- “Customer service are not responding to my messages”
Other Question:
- “Ticket seller”
- “Cannot edit my ticket ad in app”
- “Missing ticket”
Compare TicketSwap Customer Service To
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TicketSwap