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1.9

I recently sold a ticket through Ticketmaster's fan-to-fan resale option. I assumed they would simply return the funds to the credit card I had used for the purchase.

I received an email from them a couple of weeks later informing me that I had been paid. I kept checking my credit card account, but I never saw a credit. So I went back to their site and discovered that they had deposited my funds into a very old checking account on file that I had closed a long time ago. I immediately updated my Ticketmaster account so that the funds would be deposited through my current debit card.

After a few weeks went by, I called their support line a few times to see if they could check on the status of the deposit. Each time, they informed me that the funds were being deposited through the debit card on file (the current one), and that I needed to be patient. Well, I finally contacted my bank and discovered that Ticketmaster had in fact attempted to deposit the funds into the old checking account and that it was rejected. My bank provided me a trace number for the rejection so I could prove the transaction (or lack thereof).

I contacted support several more times through their email service, and each time I was completely blown off. I provided the trace number for the rejection and even sent them a copy of my bank statement to prove that I had never received any deposit from Ticketmaster. They responded by saying that their records show that my bank had accepted the payment and that there was nothing more they can do.

This is the worst customer service I have ever received. They are blatantly stealing my money.

Reason of review: Problems with payment.

Monetary Loss: $108.

Preferred solution: Full refund.

Ticketmaster Pros: Going to concerts and having access to map view of tickets.

Ticketmaster Cons: Customer service.

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