Contact TIAA Direct Customer Service

The TIAA headquarters address is EverBank, PO Box 44060, Jacksonville, FL 32231, United States. You can mail official correspondence and documents to this address. Write to their corporate office when you need to reach the customer service agents with your general questions, complaints, and suggestions. The Privacy Policy questions can be sent to the Data Protection Officer at this address.

To contact the Diversified Investing team, write to EverBank World Markets, 8300 Eager Rd., Suite 700, St. Louis, MO 6314, United States.
To find a branch address or an ATM near you, visit the company website and click the Branch Location or the ATM Finder button in the Resources section.

The TIAA customer service hours are Monday to Friday from 8 a.m. to 8 p.m. ET and weekends between 9 a.m. and 7 p.m. ET. The Diversified Investing helpline business hours are Monday through Thursday from 8:30 a.m. to 5:30 p.m. ET and Friday between 8:30 a.m. and 4 p.m. ET. You can call the Loan Care department Monday to Friday from 8 a.m. to 10 p.m. ET and Saturday from 8 a.m. to 3 p.m. ET. The International phone line operates Monday through Friday between 9 a.m. and 6 p.m. ET.

You can call the company Help Center to report a lost or stolen debit and credit card 24/7.

You can visit tiaabank.com and log into your account to reach the company's customer care. Click the Support button on the Contact Us page and select the topic of your inquiry to get an online form. Complete it with the required information and your issue details. You can manage your account and security code, change your contact information, and register for online banking via their website. You can also request an official check, bank statement, or rate increase via your account. Select the section that best corresponds to your issue and follow the instructions to contact the right department or agent and resolve your matter.