Contact THX Customer Service

THX support handles specific queries and concerns via legal@thx.com and web@thx.com during working hours. However, their responses might not be as quick as when calling the agents, making them less ideal in urgent cases. The THX emails are also unsafe to share personal and sensitive information, and should not be preferred in such cases. Instead, consulting the company offices by letter or in person is a safer alternative.

Customers seeking to consult the THX headquarters in person can visit the address 24 Galli Dr., Unit #3, Novato, California 94949, United States. When doing so, they must book an appointment in the relevant department and confirm the operational hours beforehand for convenience. Those unable to arrive in person can send written correspondence to the General Counsel at 201 Third Street, Suite 909, San Francisco, CA 94103. Although time-consuming, it will ensure a safe relay of their concerns without the risk of privacy breaches.

The company does not have specific hours for phone support. However, users can try consulting during the standard office times or leave a message so the agent can respond when available. Emailing THX customer service is also an option for consultation, best for general and non-urgent concerns. Those seeking quick answers to their queries can browse the FAQs and self-help information on the company website at any time.

Users seeking to consult the customer service team online can open the THX website in their browser and complete the form in the contact section. When doing so, they must provide all the required details, including their full name, email address, company, role, phone number, the subject of concern, and the message. After completing the form, they can click Send to relay it to THX customer service for assistance. The company also has an active presence on various social media platforms, including Facebook, Instagram, YouTube, X, and LinkedIn, where clients can follow for regular updates and information.