Contact ThunderMax Customer Service
How to Reach a Person at ThunderMax
Verified Contact Information
Customer Service Number:
-
1-615-672-8811IVR / Automated System Only (No Human Option)
Customer Service:
orders@thunder-max.com
Orders Issues
info@thunder-max.com
tmaxsupport@thunder-max.com
Media:
ThunderMax Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular ThunderMax Phone Number
1 (615) 672-8811
Average Calls duration
2 minutes
Most Popular ThunderMax Email Address
tmaxsupport@thunder-max.com
Issue Resolution Rate
Low (6% reported full resolution)
ThunderMax Customer Service Rating
3 out of 5
Overall Customer Sentiment
Mostly neutral
ThunderMax Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular ThunderMax Phone Number | 1 (615) 672-8811 |
| Average Calls duration | 2 minutes |
| Most Popular ThunderMax Email Address | tmaxsupport@thunder-max.com |
| Issue Resolution Rate | Low (6% reported full resolution) |
| ThunderMax Customer Service Rating | 3 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Request for information, product/ service, shipping and delivery |
| Prepare before the call to ThunderMax | Nothing or social security number |
Contact Information
ThunderMax Website:
ThunderMax Help Center:
Corporate Office Address:
Thunder Heart Performance Corporation
120 Industrial Drive
White House,
Tennessee
37188
United States
Fax:
+1(615) 672-1353
Summary of ThunderMax Customer Service Calls
86
TOTAL
CALLS
CALLS
01:43
AVG CALL
DURATION
DURATION
6%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ThunderMax?
Request for Information Question:
- “Help with initial set up”
- “Order status”
- “I need to ask a few questions about a recent purchase I made for my 25 road glide involving the thunder Max auto tuner”
Product/ Service Question:
- “Tech Support”
- “Tech issue”
- “My system will not sit up”
Shipping and Delivery Question:
- “Have not received my tuner”
- “Said tuner was delivered never received”
- “Shipping was canceled and charges were incurred”
Return/ Replace Question:
- “Correct item”
Account Question:
- “Unlock tuner”
- “Keep getting p1600 code”
Website/ Application Question:
- “Can’t get back into program says one is already running to re-download new map”
- “Fuel gage bouncing after new installation”
Other Question:
- “To down load the program”
- “Problems with bike”
- “IRIDE”
Compare ThunderMax Customer Service To
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ThunderMax